Associate Director, Customer & Digital

DUTIES AND RESPONSIBILITIES
The Customer & Digital Consulting practice at KPMG continues to grow at a very rapid pace. To fulfill the demand we are looking for great people who want to be part of part of making KPMG ‘the clear choice in the Vietnam & Cambodia market for imagining, designing, building and securing customer obsessed organizations’.

You will be part of a team who will envision the future of our clients’ business in a digital world. You will think holistically about an organization seeking opportunities to leverage digital and exponential technologies to achieve the goals and objectives of an ever changing customer landscape. You will understand strategy, technology, design and process through the lens of customer experience. This work includes gathering and analyzing information, formulating and testing hypotheses, facilitating ideation sessions and developing and communicating recommendations.
We are looking for an Associate Director / Manager (7+ years’ consulting or industry experience) to join our Customer & Digital Advisory practice with specific experience in the areas of Digital Strategy, Experience Design, Client Experience Strategy, and Customer Journey Mapping.

Key responsibilities
• Take ownership for the development of Customer & Digital Consulting by co-creating and executing the vision and direction of Customer Experience consulting with a Digital perspective
• Support service line leads with go-to-market and sales activities
• Project management: manage the delivery of projects and ensure that activities are delivered in time, in budget and the quality of deliverables is met.
• Perform activities to help clients define and execute a clear digital strategy that aligns with their value proposition.
• Lead workshops, seminars and presentations with client's employees, management team and other stakeholders
• Design and perform Design Thinking workshops with client to help client generate Innovation ideas, working with client’s team to develop prototype, User test to make idea become reality.
• Understanding of key digital technologies, such as cloud, mobile, big data and social, along with the benefits and potential risks associated with leveraging these technologies.
• Develop new technical, industry relevant and consulting solutions relevant for the local market
• Lead, guide and develop team members on projects and off projects through coaching and support in managing their performance
• Able to provide clear oral and written reports
• Develop and nurture relationships with clients and identify opportunities to increase revenue with existing clients
• Support the Management of KPMG consulting in developing and improving the business

QUALIFICATIONS
• Bachelor degree in Business Administration or similar with a major in Business Administration, Technology, Engineering or Innovation, MBA is considered an asset
• 7+ years of related experience in industry, preferably in Financial services, Marketing and customer experience, experience in consulting is considered an asset
• Ability to work in a collaborative team environment
• Ability to identify and understand a problem quickly and develop approaches to resolve the problem
• Entrepreneurial: You are proactive in taking initiatives and don’t give up easily, must have resiliency and tenacity to be successful in an extremely fast-paced, ever-changing environment
• Team-oriented and ability to lead, develop and coach team members
• Strong client relationship skills
• Excellent attention to detail and diligent care on quality of work
• Excellent written and verbal communication skills in both official languages (Vietnamese and English)
• Ability to manage and deliver projects, PMP is an asset
• Availability to travel in Vietnam
• High level of proficiency with MS Office, Powerpoint, Word, Excel, Outlook, MS Project and Visio
• Technical skills certificate is an asset

- 13th month salary + Performance Bonus
- Premium Health Insurance package
- 14 days Annual leaves + 5 days Sick Leaves

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp