Assistant Reservations Manager

• Monitor the daily operations of reservations
• Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
• Develop and conduct rooms based marketing activities
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
• Monitor front office tracking of guest history data
• Create and maintain allotments
• Ensure accuracy of guest history and client profiles in Data Base
• Track market codes
• Load and maintain rates in IHG reservation system
• Maintain rate in Website
• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
• Manage Hotel Bank and GDS close out/opening-up dates, if applicable
• Ensure all Groups are contracted
• Conduct market research and analysis
• Monitor and evaluate contemporary sales and marketing initiatives and trends
• Monitor and evaluate economic, political and social issues/changes
• Report on competitor activity
• Participate in preparation of strategic plans for region
• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
• Access and assess sales and marketing data
• Work with superior on manpower planning and management needs
• Work with superior in the preparation and management of the Department’s budget
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Good writing skills
Qualifications –
Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
Experience –
2 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred.

- starts with 14 days full paid a year
- Monthly award for employee of the month/ Manager of quarter
- Free Food & Beverage at employee cafeteria

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