Assistant Operations Manager

Assistant Operations Manager is responsible to process freight forwarding operations include research cargoes details, routings, modes of transport for shipment of products and resources. Maintain awareness of regulations affecting the national and international movement of cargo. Make arrangements for additional services, such as storage, inland transportation.
Assistant Operations Manager is also accountability to maintain and develop performance of freight forwarding operations with high accuracy and productivity.

• Assist to Operations Manager.
• Select shipment routes, based on nature of goods shipped, transit times, or security needs.
• Recommend shipping solutions to minimize cost or environmental impacts.
• Determine shipment routes, based on nature of goods shipped, transit times, or security needs.
• Determine efficient and cost-effective methods of moving goods from one location to another.
• Arrange delivery or storage of goods at destinations.
• Arrange for special transport of special or sensitive cargoes, such as oversize cargoes, dangerous goods, high values cargoes etc.
• Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
• Provide shipment status notification to exporters, consignees, or insurers.
• Oversee shipping documentation, including bills of lading, packing lists, dock receipts, and certificates of origin.
• Ensure customer service effectiveness in maintaining communication with vendors, shippers, customers, carriers and overseas agents throughout the shipment process.
• Keep records of goods dispatched or received.
• Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
• Monitor or record locations of goods in transit.
• Pay or arrange for payment of freight or insurance fees or other charges.
• Prepare invoices or cost quotations for freight transportation.
• Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.
• Verify proper packaging and labeling of exported goods.
• Verify adherence of documentation to customs, insurance, or regulatory requirements.
• Clear goods through customs, arranging for applicable duties and taxes.
• Complete paperwork and make arrangements with customs brokers to facilitate the passage of goods through customs.
Typical duties include, but are not limited to:
• Assist to Operations Manager.
• Select shipment routes, based on nature of goods shipped, transit times, or security needs.
• Recommend shipping solutions to minimize cost or environmental impacts.
• Determine shipment routes, based on nature of goods shipped, transit times, or security needs.
• Determine efficient and cost-effective methods of moving goods from one location to another.
• Arrange delivery or storage of goods at destinations.
• Arrange for special transport of special or sensitive cargoes, such as oversize cargoes, dangerous goods, high values cargoes etc.
• Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
• Provide shipment status notification to exporters, consignees, or insurers.
• Oversee shipping documentation, including bills of lading, packing lists, dock receipts, and certificates of origin.
• Ensure customer service effectiveness in maintaining communication with vendors, shippers, customers, carriers and overseas agents throughout the shipment process.
• Keep records of goods dispatched or received.
• Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
• Monitor or record locations of goods in transit.
• Pay or arrange for payment of freight or insurance fees or other charges.
• Prepare invoices or cost quotations for freight transportation.
• Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.
• Verify proper packaging and labeling of exported goods.
• Verify adherence of documentation to customs, insurance, or regulatory requirements.
• Clear goods through customs, arranging for applicable duties and taxes.
• Complete paperwork and make arrangements with customs brokers to facilitate the passage of goods through customs.
• Provide detailed port information to importers or exporters.
• Create new shipment details on Cargo Wise system.
• Generate invoice/tax invoice on Cargo Wise system for customer.
• Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements and preferred routings/services/carriers.
• Provide leadership, guidance and support to the team; train and motivate staff; develop appropriate succession plans.
• Responsible to comply with all relevant laws, regulations and Company policies.
• Other duties as assigned by management.

• Strong knowledge of freight forwarding.
• Strong knowledge of incoterms.
• Strong knowledge of Vietnam Customs rules and regulations.
• Excellent oral and written communication skills in English.
• Proven ability to think independently and handle multiple projects through to completion.
• Demonstrated ability to lead and manage staff.
• Demonstrated independent work initiative, sound judgment, diplomacy, analytical ability and professional demeanor.
• Able to make effective presentations to diverse groups.
• Able to perform financial calculations and create and manage budgets Must be flexible and able to adapt to abrupt changes in programs.
• Must clearly demonstrate ability and willingness to articulate FLS’s work ethics and values while at work and out of work, as a living testimony of the organization’s commitment to sustainable community transformational development.

- Competitive Salary
- Insurance subject to Company Policies
- Friendly, motivated and dynamic working environment

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