Assistant Member Services Manager (California Fitness & Yoga Centers)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 353 lượt xem
Ngày cập nhật: 16/02/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Khách sạn/Nhà hàng
Mô tả công việc
FUNCTIONAL OBJECTIVE: Achieve 5 star rating in customer care and facilities management while assisting to maintain cost efficiencies for operational budgets. Actively participate in staff retention and development. Achieve Company profit targets through innovative retail products and services.
REPORTS TO: Member Service Manager/District Member Service Manager.
KEY RESPONSIBILITIES:
30% Team Development:
Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff
Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis
Achieve minimal staffing targets and staff retention while maximising productivity
Propose and contribute ideas to staff development program at all times
Ensure team has active involvement in Daily Staff Line-up Program.
25% Customer Service:
Drive customer service training and procedures, audit on a consistent basis
Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner
Spend a minimum of 2 hours at Reception Desk during peak hours - interact with members and guests; observe staff interaction
Achieve Club efficiencies by proposing Policy and Procedural improvement
Ensure procedures and systems are practiced within the scope/requirement of the Company
Plan and execute Member Retention programs – eg Happiness Fund management.
15% Facilities Management:
Maintain 5 star standard facilities through auditing, feedback and reporting.
Ensure Daily Club Audits are conducted and filed accordingly
Direct and train in-house and vendor supplied cleaners
Ensure maintenance checks are conducted and issues handled in a timely manner
Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries
Conduct and report stock take of supplies and products.
10% POS and Agreement Management:
Ensure Marketing promotions are accurate and adhered to as per Company policies and standards
Manage, train and audit staff and system to ensure 100% POS accuracy
Manage and report all payment methods and discrepancies
Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments.
15% Cost and Budgetary Management:
Assist to source and compare vendors and manage purchase ordering processes and controls
Discuss budgetary needs with Manager for more efficient control
Propose and initiate ideas to do more with less – without lowering service standards.
5% The 7 Habits of Our Highly Passionate Team:
We make Life Better by doing what we Love
We are Mavens of Making Life Better through Fitness
We Play & Have Fun doing our jobs – Fitness is Fun
We Celebrate Growth and Recognize Achievemen
We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is in our DNA
We are Responsible; always acting with Integrity & Accountability
We maximize our Value by always doing & delivering more with less.
KEY PERFORMANCE INDICATORS (KPI):
Master on Member Service functional training at least 90% (team development, give the method to improve current procedure…)
Achieve at least 80% or more in monthly club audit
Staff turn over (MSO and above) not more than 30% within 6 months
Control club budget given by DMSM
Achieve at least 70% or more in team knowledge performance (function training, Job description…)
Spend at least 50% daily time to observation front desk, club audit, chatting with members.
REPORTS TO: Member Service Manager/District Member Service Manager.
KEY RESPONSIBILITIES:
30% Team Development:
Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff
Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis
Achieve minimal staffing targets and staff retention while maximising productivity
Propose and contribute ideas to staff development program at all times
Ensure team has active involvement in Daily Staff Line-up Program.
25% Customer Service:
Drive customer service training and procedures, audit on a consistent basis
Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner
Spend a minimum of 2 hours at Reception Desk during peak hours - interact with members and guests; observe staff interaction
Achieve Club efficiencies by proposing Policy and Procedural improvement
Ensure procedures and systems are practiced within the scope/requirement of the Company
Plan and execute Member Retention programs – eg Happiness Fund management.
15% Facilities Management:
Maintain 5 star standard facilities through auditing, feedback and reporting.
Ensure Daily Club Audits are conducted and filed accordingly
Direct and train in-house and vendor supplied cleaners
Ensure maintenance checks are conducted and issues handled in a timely manner
Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries
Conduct and report stock take of supplies and products.
10% POS and Agreement Management:
Ensure Marketing promotions are accurate and adhered to as per Company policies and standards
Manage, train and audit staff and system to ensure 100% POS accuracy
Manage and report all payment methods and discrepancies
Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments.
15% Cost and Budgetary Management:
Assist to source and compare vendors and manage purchase ordering processes and controls
Discuss budgetary needs with Manager for more efficient control
Propose and initiate ideas to do more with less – without lowering service standards.
5% The 7 Habits of Our Highly Passionate Team:
We make Life Better by doing what we Love
We are Mavens of Making Life Better through Fitness
We Play & Have Fun doing our jobs – Fitness is Fun
We Celebrate Growth and Recognize Achievemen
We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is in our DNA
We are Responsible; always acting with Integrity & Accountability
We maximize our Value by always doing & delivering more with less.
KEY PERFORMANCE INDICATORS (KPI):
Master on Member Service functional training at least 90% (team development, give the method to improve current procedure…)
Achieve at least 80% or more in monthly club audit
Staff turn over (MSO and above) not more than 30% within 6 months
Control club budget given by DMSM
Achieve at least 70% or more in team knowledge performance (function training, Job description…)
Spend at least 50% daily time to observation front desk, club audit, chatting with members.
Yêu cầu ứng viên
2 plus years of business management experience in a service oriented industry
Bachelors degree
English speaking is essential.
Bachelors degree
English speaking is essential.
Quyền lợi được hưởng
- 12 ngày phép có lương
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FITNESS & LIFESTYLE GROUP (FLG) VIETNAM
Gold View building, 346 Ben Van Don, Ward 1, District 4, HCMC
Người liên hệ: Talent Recruitment Team
Gold View building, 346 Ben Van Don, Ward 1, District 4, HCMC
Người liên hệ: Talent Recruitment Team
Fitness & Lifestyle Group (FLG) Việt Nam houses some of the world’s most innovative health, fitness and lifestyle brands such as California Fitness & Yoga, Eri Clinic International, UFC Gym, Centuryon, Yoga Plus and Hypoxi. In 2007, California Fitness & Yoga became the first and largest international fitness company to ...Chi tiết
Fitness & Lifestyle Group (FLG) Việt Nam houses some of the world’s most innovative health, fitness and lifestyle brands such as California Fitness & Yoga, Eri Clinic International, UFC Gym, Centuryon, Yoga Plus and Hypoxi. In 2007, California Fitness & Yoga became the first and largest international fitness company to open in Vietnam. Today, California Fitness & Yoga became a dynamic lifestyle center aiming to inspire, entertain and energize the communities it serves. By providing cutting edge fitness services and products in a dynamic social setting. By uniquely combining world class fitness services with the latest and most popular entertainment trends, California Fitness & Yoga has created a market where none existed before and in the process inspired a wellness movement in Vietnam which has become one of the fastest growing and most successful consumer segments in the country. Website: https://careers.vn.fitlg.asia/ ; https://www.cfyc.com.vn/ Facebook: www.facebook.com/cfycvn Youtube: www.youtube.com/cfycworkinglife Ẩn chi tiết
Bạn đang xem tin việc làm Assistant Member Services Manager (California Fitness & Yoga Centers) trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi FITNESS & LIFESTYLE GROUP (FLG) VIETNAM. FITNESS & LIFESTYLE GROUP (FLG) VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Assistant Member Services Manager (California Fitness & Yoga Centers) cách đây lúc 15/03/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FITNESS & LIFESTYLE GROUP (FLG) VIETNAM
Địa chỉ: Gold View building, 346 Ben Van Don, Ward 1, District 4, HCMC
Quy mô: 1.000-4.999 nhân viên