Assistant Manager, Trade Operations

FOR TRADE OPERATIONS
• To receive customer instructions and original Trade documents and fax/scan to Hanoi for processing.
• To monitor courier vendor on picking up and sending the original Trade documents to Trade Hanoi/HCM
• To work closely with colleagues in Trade Services, Hanoi/HCM branch to ensure the transactions are smoothly and timely processed.
• To follow-up with Customer Service Group/RM/ARM for correction/completion of documentation
• To work closely with Customer Service Group/RM/ARM on trade services for achieving the bank’s business target.
• To provide client advices and guidance relating to trade finance products.
• To ensure all the trade original documents are safe-kept orderly.
• To follow up with client to get the deferral document in time.
• To timely keep KL and Trade Hanoi/HCM updated once getting the deferral document.
• To understand and apply effectively risk control to trade services.
• To ensure critical problems on trade activities be updated to line manager/functional head in timely manner.
• To ensure strict compliance on extant Group Sanctions Procedures
• To act in complete compliance with the Bank’s Data confidentiality policy at all times which also governs sending of data to external parties over email.

OTHER RESPOSIBLITIES:
• To ensure that all related Group policies and procedures and local regulations are strictly adhered to at all time.
• To monitor and review training needs to upgrade knowledge and skills and develop staff self-confidence and goods job attitudes.
• To attend the bank training sections for better service to customer.
• To perform any other assignments as required from time to time.
• Ensure unit problems be reported to line manager in time and recommend alternative solutions to solve problem effectively.
• Handle other miscellaneous jobs.
• Responsible for the health and safety aspects within your area of control.
• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents* and incidents**; and Bring to the attention of the management any hazard in the workplace

• University degree, preferably having basic background in International Trade Finance.
• Be a good team player
• Good interpersonal and communication skills
• Clear communications.
• Ability to work under pressure and independently
• Good public relations when interacting with customers, colleagues and staff.
• Basic knowledge and understanding of customer service work.
• Fluency in English, Chinese and competency in computer and technology skills

- 13th payment
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year

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