Assistant Manager, Retail

Reporting to Senior Manager, Retail, the Retail Assistant Manager is responsible for oversee retail operations, including inventory and visual merchandising, and be actively involved with building our sales team and providing them with the guidance and training necessary to provide exceptional service. Ensure all products and displays are merchandised effectively to maximize sales and profitability.

Duties may include but not limited to:
 Assist the Senior Manager in planning and implementing strategies to attract customers.
 Coordinate daily customer service operations. (e.g. sales processes, orders and payments)
 Assist the Senior Manager to develop trade shows, fairs and festival for tenant leads.
 Assist the Senior Manager to monitors and ensures visual merchandising requirements and standards are met.
 Assist the Senior Manager to Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
 Maintains quality service by establishing and enforcing organization standards.
 Evaluate employee performance and identify hiring and training needs.
 Supervise and motivate staff to perform their best. Coach and support new and existing staff.
 Conduct departmental training; test and correct any deviations from service procedures swiftly through on the job training.
 Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
 Ensures all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff and customers.
 Ensures all company policies, and standard operating procedures are communicated effectively to staff and maintained and followed through in a consistent manner
 Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
 Adhere to the company policies and procedures and comply with the Code of Conduct.
 Always remain well-mannered and well-groomed as per department and company standards.
 Assist the Senior Manager to coordinates temporary tenant move-in and move-out with staff, maintenance, and security.
 Perform other job-related duties as assigned.

Qualifications/Requirements
 Minimum 2 -3 year-experience as a Leasing Representative/Supervisor or Retail Supervisor.
 Minimum 1 -2 years of management or supervisory experience.
 Knowledgeable of the local rental market and compliant with all Laws.
 Knowledgeable of the International and Local retail brands in Vietnam.
 Experience in the process of implementing new retail concepts in a hotel/resort/shopping mall environment.
 Experience processing applications, including running credit checks and completing tenancy reference checks, creating leases and utilizing electronic lease signing programs Proficient in Microsoft Word and Excel.
 Demonstrate effective verbal and written communication skills.
 Demonstrate leadership using diplomatic skills during difficult situations with employees, tenants, brokers or staff/management.
 Able to work on shifts and be flexible regarding work schedules according to business demands.
 High School graduate or equivalent preferred. College degree in Hospitality/Retail Management
 Ability to communicate in English and Mandarin to deal with guests and internal staff from Asian and International countries, knowledge of Cantonese, Japanese and Korean is an advantage.

- Annual bonus
- Training opportunity
- Company transportation

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