Assistant Manager, Customer Relationship Management - R-0007027
Mức lương: 20-25 triệu
Đã hết hạn nộp hồ sơ - 109 lượt xem
Ngày cập nhật: 26/02/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Marketing/Quảng cáo, Ngân hàng/ Tài chính
Mô tả công việc
DESCRIPTION/RESPONSIBILITIES:
How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme.
The Assistant Manager, Customer Relationship Management (Hotlines):
• Manage customer hotline (Inbound) to deliver customer-centricity through initiatives and daily operations (monitor performance of inbound or outbound calls as well as the call quality)
• Participate and contribute to Operations projects/initiatives to improve the Customer experience via hotline
• Improve continuously customer-centricity mind set for every CRM staffs, throughout any activities
THE JOB:
• Maintain and improve results by adhering to standards and guidelines; as well as recommend improving procedures and actions to enhance customer experience.
• Manage and resolve complex customer complaints thru hotline
• Continuously improve call quality by conducting QC for inbound/outbound team,
• Deliver the training and coaching for new joiners, up-skill junior staffs and the whole tea team focusing on product mastery and technical knowledge.
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=c29f2fcc5713802de9ed8a918d2e099b
How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme.
The Assistant Manager, Customer Relationship Management (Hotlines):
• Manage customer hotline (Inbound) to deliver customer-centricity through initiatives and daily operations (monitor performance of inbound or outbound calls as well as the call quality)
• Participate and contribute to Operations projects/initiatives to improve the Customer experience via hotline
• Improve continuously customer-centricity mind set for every CRM staffs, throughout any activities
THE JOB:
• Maintain and improve results by adhering to standards and guidelines; as well as recommend improving procedures and actions to enhance customer experience.
• Manage and resolve complex customer complaints thru hotline
• Continuously improve call quality by conducting QC for inbound/outbound team,
• Deliver the training and coaching for new joiners, up-skill junior staffs and the whole tea team focusing on product mastery and technical knowledge.
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=c29f2fcc5713802de9ed8a918d2e099b
Yêu cầu ứng viên
THE PERSON:
• University Graduate;
• Economics, Banking, or Marketing is preferable
• LOMA certificate (ACS, PCS) is preferable
• Experience in Customer Services or Operations of Life insurance industry is preferable
• Having good Customer Service mind set
• Good command of Vietnamese
• Strongly skilful in communications and effective management skills
• Highly committed, well-organized, patient and diligent
Able to deliver works under tight deadlines and heavy pressures
• University Graduate;
• Economics, Banking, or Marketing is preferable
• LOMA certificate (ACS, PCS) is preferable
• Experience in Customer Services or Operations of Life insurance industry is preferable
• Having good Customer Service mind set
• Good command of Vietnamese
• Strongly skilful in communications and effective management skills
• Highly committed, well-organized, patient and diligent
Able to deliver works under tight deadlines and heavy pressures
Quyền lợi được hưởng
- Yoga, and Gym
- Training Courses
- Emloyees Regconition Awards
- Training Courses
- Emloyees Regconition Awards
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh ...Chi tiết
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam. We are here for you From Hong Kong to Macau, Thailand to Indonesia, and now in Vietnam, FWD is breathing new life into the insurance industry and continuing to expand what we offer. Through our customer-led approach, FWD has a vision of becoming the leading pan-asian insurer and changing the way people feel about insurance. 6 countries over 1 million customers FWD leverages strength and experience from across Asia to provide a fresh approach to insurance in Vietnam. We offer a range of options that include life and general insurance products, health benefits, critical illness plans, and financial planning services. For more information on FWD's business across Asia please visit www.fwd.com. Growing to be the leading pan-asian life insurer FWD is the life insurance arm of investment group Pacific Century Group (PCG), an Asia-based private investment group established in 1993 with interests in property, financial services, telecommunications and other investments in the Asia Pacific region. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. Pacific Century Group (PCG) is an Asia-based private investment group established in 1993. PCG has interests in three core business pillars: financial services, technology, media & telecommunication, and real estate. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. PCG’s interests in the financial services sector include asset management business PineBridge Investments, and insurance arm FWD Group. You can explore more of FWD Vietnam via our website: https://www.fwd.com.vn/vi/tuyen-dung/ Ẩn chi tiết
Bạn đang xem tin việc làm Assistant Manager, Customer Relationship Management - R-0007027 trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi FWD VIETNAM LIFE INSURANCE COMPANY LIMITED. FWD VIETNAM LIFE INSURANCE COMPANY LIMITED đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Assistant Manager, Customer Relationship Management - R-0007027 cách đây lúc 26/03/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
Địa chỉ: 11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Assistant Manager, Customer Relationship Management - R-0007027
Mức lương: 20-25 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ