Assistant Manager, Customer Care ( Phó Phòng Chăm Sóc Khách Hàng)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 145 lượt xem
Ngày cập nhật: 07/11/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
Division/Location/Country: Operations/OPT/ Pico - Ho Chi Minh City - Vietnam
Immediate Supervisor’s Position Title: Head of Customer Service
Role Purpose:
• To manage Customer Care (CC) Team to make sure providing an efficient and high quality service to customer to satisfy customers‘ needs, maintain customer’s loyalty, change the customer’s repayment behavior and ensure quality of work by leading CC Team to achieve assigned KPIs
• Periodic review, update, develop all related processes, manuals, workflows and regular and ad-hoc reports
Key Accountabilities
• Managing CC Team’s daily operations, significant customer complaint handling, operational planning,
recruitment, training, reporting;
• Responsible for productivity and quality of CC Team as well as staff performance;
• Training responsibilities:
- Responsible for planning both required technical (workflow, professional) training and soft skills training for staff;
- Conduct CC’s skills training and quality improvement training/ sharing session to other departments, if required;
• Coordinating activities with other departments in the company:
- Coordinating with other related departments to handle complicated cases including preparing response letters, face to face meeting with customer/media, if required
- Coordinating with relevant departments to implement quality projects to improve business processes and services;
• Responsible for preparing and follow up all relevant analysis & statistic reports
Immediate Supervisor’s Position Title: Head of Customer Service
Role Purpose:
• To manage Customer Care (CC) Team to make sure providing an efficient and high quality service to customer to satisfy customers‘ needs, maintain customer’s loyalty, change the customer’s repayment behavior and ensure quality of work by leading CC Team to achieve assigned KPIs
• Periodic review, update, develop all related processes, manuals, workflows and regular and ad-hoc reports
Key Accountabilities
• Managing CC Team’s daily operations, significant customer complaint handling, operational planning,
recruitment, training, reporting;
• Responsible for productivity and quality of CC Team as well as staff performance;
• Training responsibilities:
- Responsible for planning both required technical (workflow, professional) training and soft skills training for staff;
- Conduct CC’s skills training and quality improvement training/ sharing session to other departments, if required;
• Coordinating activities with other departments in the company:
- Coordinating with other related departments to handle complicated cases including preparing response letters, face to face meeting with customer/media, if required
- Coordinating with relevant departments to implement quality projects to improve business processes and services;
• Responsible for preparing and follow up all relevant analysis & statistic reports
Yêu cầu ứng viên
Job Requirements
a. Qualification: University graduate, preferably in Business Administration; Banking/Finance; Customer Care or Customer Service
b. Experience: At least 3 years of experience in managing large group of people in Customer Service or Customer in services industries
c. Knowledge:
- Basic knowledge: Customer service, finance, banking knowledge preferred
- Competencies: Strong leadership, teamwork spirit and excellent management skill are required
- Computer literacy: Proficient in MS Office (Word, Excel, Power Point), Email, Internet
- Languages capability: Good command of spoken and written English and Vietnamese
d. Skills:
- Proven experience in managing a Customer Care Team is an advantage
- Negotiation, writing, decision making, problem solving, planning & presentation skill are required
- Having pleasant attitude with excellent interpersonal skills
- Professional & brilliant appearance
Others
- The job holder is responsible to get deep understanding and fully comply with (1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register), (2) Anti-Money Laundering Policy & Countering Terrorism Financing; (3) and regulation on your roles and responsibilities in operational manual.
- The job holder is responsible for reporting suspected incidents of fraud.
- This job description is reviewed on annually basis and subject to change upon business requirement.
a. Qualification: University graduate, preferably in Business Administration; Banking/Finance; Customer Care or Customer Service
b. Experience: At least 3 years of experience in managing large group of people in Customer Service or Customer in services industries
c. Knowledge:
- Basic knowledge: Customer service, finance, banking knowledge preferred
- Competencies: Strong leadership, teamwork spirit and excellent management skill are required
- Computer literacy: Proficient in MS Office (Word, Excel, Power Point), Email, Internet
- Languages capability: Good command of spoken and written English and Vietnamese
d. Skills:
- Proven experience in managing a Customer Care Team is an advantage
- Negotiation, writing, decision making, problem solving, planning & presentation skill are required
- Having pleasant attitude with excellent interpersonal skills
- Professional & brilliant appearance
Others
- The job holder is responsible to get deep understanding and fully comply with (1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register), (2) Anti-Money Laundering Policy & Countering Terrorism Financing; (3) and regulation on your roles and responsibilities in operational manual.
- The job holder is responsible for reporting suspected incidents of fraud.
- This job description is reviewed on annually basis and subject to change upon business requirement.
Quyền lợi được hưởng
- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
PRUDENTIAL VIETNAM FINANCE COMPANY
23rd Floor Saigon Trade Center, 37 Ton Duc Thang St., Ben Nghe Ward , District 1, Ho Chi Minh City
Người liên hệ: HR Department
23rd Floor Saigon Trade Center, 37 Ton Duc Thang St., Ben Nghe Ward , District 1, Ho Chi Minh City
Người liên hệ: HR Department
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential ...Chi tiết
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential Finance has gradually been improving the quality of products and services as well as expanding the business to approach and satisfy customers effectively. Currently, Prudential Finance has built up an extensive distribution network, including Head office, 1 Branch, 4 Transaction offices and the single largest Call center with advanced technology and several Service Introduction Points. Providing the best products and services, Prudential Finance is honored to achieve the precious recognition from nearly 170,000 customers and tie up with more than 100 prestigious partners to provide convenient and flexible financial solutions to their employees (as of 31 March, 2013). With the implementation of effective business strategies, strong support from the Prudential Group and the dedication as well as the commitment of all staffs and sales representatives, Prudential Finance will remain the leading position in consumer finance industry in Vietnam market and keep providing the best consumer finance products and services to millions of Vietnamese customers. We are currently looking for an experienced Field Verifying Supervisor, South of Vietnam based in HCMC: Ẩn chi tiết
Bạn đang xem tin việc làm Assistant Manager, Customer Care ( Phó Phòng Chăm Sóc Khách Hàng) trong ngành được tuyển dụng tại bởi PRUDENTIAL VIETNAM FINANCE COMPANY. PRUDENTIAL VIETNAM FINANCE COMPANY đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Assistant Manager, Customer Care ( Phó Phòng Chăm Sóc Khách Hàng) cách đây lúc 07/12/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
PRUDENTIAL VIETNAM FINANCE COMPANY
Địa chỉ: 23rd Floor Saigon Trade Center, 37 Ton Duc Thang St., Ben Nghe Ward , District 1, Ho Chi Minh City
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Assistant Manager, Customer Care ( Phó Phòng Chăm Sóc Khách Hàng)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ