Assistant Manager - Account Services Operations - Phòng Dịch Vụ Tài Khoản
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 94 lượt xem
Ngày cập nhật: 31/07/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Kế toán/Kiểm toán, Ngân hàng/ Tài chính
Mô tả công việc
Business
• Be part of the CB Account Services unit to achieve excellent service quality by meeting / exceeding service standards for the Banks through :
o Effectively managing the systems and processes within statutory guidelines and operational risk policy.
o Completes all tasks in accordance with the operational procedures, Key Control Standards, Group Policies and regulatory requirements
o Completes all tasks within the stipulated turnaround time
o Completes all tasks accurately
o A specialized cell is created within Operations to handle the incomplete / incorrect applications. The cell contacts customers, if required, to obtain information / documents
Processes
• Checker and authorizer for Account opening: Documentation, CDD checking and data input by maker.
• Support Team Leader to control capacity and daily works of the team to meet the services level agreement and provide excellent services to customers.
• Organize and ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
• Ensure that Account Opening Forms, documentations mandates and all letters of instructions from customers are updated and filed accordingly
• Assist in administrative duties and other ad-hoc & miscellaneous activities as assigned by the line manager
• To back up in account opening and maintenances authorizing and checking functions where/when necessary
• Back up team members who are on lunch/leave/ML/training where necessary.
• Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
• Ensure service performance standards are consistently met and reviewed.
• Be part of specialized cell in Find & fix process for account opening applications.
• Be CDD checker for SME and Direct Sales team.
Be CDD checker for Periodic Account Review of EDD Individual Customers.
• Be part of the CB Account Services unit to achieve excellent service quality by meeting / exceeding service standards for the Banks through :
o Effectively managing the systems and processes within statutory guidelines and operational risk policy.
o Completes all tasks in accordance with the operational procedures, Key Control Standards, Group Policies and regulatory requirements
o Completes all tasks within the stipulated turnaround time
o Completes all tasks accurately
o A specialized cell is created within Operations to handle the incomplete / incorrect applications. The cell contacts customers, if required, to obtain information / documents
Processes
• Checker and authorizer for Account opening: Documentation, CDD checking and data input by maker.
• Support Team Leader to control capacity and daily works of the team to meet the services level agreement and provide excellent services to customers.
• Organize and ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
• Ensure that Account Opening Forms, documentations mandates and all letters of instructions from customers are updated and filed accordingly
• Assist in administrative duties and other ad-hoc & miscellaneous activities as assigned by the line manager
• To back up in account opening and maintenances authorizing and checking functions where/when necessary
• Back up team members who are on lunch/leave/ML/training where necessary.
• Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
• Ensure service performance standards are consistently met and reviewed.
• Be part of specialized cell in Find & fix process for account opening applications.
• Be CDD checker for SME and Direct Sales team.
Be CDD checker for Periodic Account Review of EDD Individual Customers.
Yêu cầu ứng viên
University Graduate, Major in Economic and Banking is preferable.
Good knowledge of banking products and local regulations.
Good communication skill in both English and Vietnamese.
Ability to work under pressure.
More than 3 years experience in Account Services Operations
Client service skill and problem solving skill.
Computer skills
Assist in administrative duties and other adhoc & miscellaneous activities as assigned by line manager
Good knowledge of banking products and local regulations.
Good communication skill in both English and Vietnamese.
Ability to work under pressure.
More than 3 years experience in Account Services Operations
Client service skill and problem solving skill.
Computer skills
Assist in administrative duties and other adhoc & miscellaneous activities as assigned by line manager
Quyền lợi được hưởng
- 13th payment
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
STANDARD CHARTERED BANK
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires ...Chi tiết
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities Ẩn chi tiết
Bạn đang xem tin việc làm Assistant Manager - Account Services Operations - Phòng Dịch Vụ Tài Khoản trong ngành được tuyển dụng tại bởi STANDARD CHARTERED BANK. STANDARD CHARTERED BANK đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Assistant Manager - Account Services Operations - Phòng Dịch Vụ Tài Khoản cách đây lúc 29/09/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
STANDARD CHARTERED BANK
Địa chỉ: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Quy mô: Hơn 50.000 nhân viên
Việc làm tương tự
Assistant Manager - Account Services Operations - Phòng Dịch Vụ Tài Khoản
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ