Assistant Manager-Account Service Team (Operation Planning Department)

- Support RM to receive and perform checking the documents for account opening /account maintenance from customers;
- Conduct Know Your Customer (KYC) for new customers and existing customers;
- Contact customers for additional required documents during KYC process and account opening/account maintenance;
- Guide other team members about checking account opening documents and KYC process,
- Update and follow Local regulations and Head Office Rules about account opening and KYC;
- Support Department Head & Team Head to build up and maintain account services in good quality with high productivity;
- Co-operate with other departments and branches to provide the best service to the customers;
- Participate in the implementation of KYC initiatives and best practices;
- Handling reports for internal and external parties.

- Bachelor degree, major in banking and finance is preferable.
- At least 5 years’ experience working in banking sector with at least 2 years’ experience in account services and/or KYC processing (Preferably from multi-national banks).
- Strong communication skills and ability to consistently deliver outstanding customer service.
- Responsible, trustworthy, patient and attention to details.
- Fluent English & Vietnamese, fluent Japanese is preferable.

- Competitive remuneration
- Advancement opportunities
- Professional working environment

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