Assistant Deputy General Director – Group Operations

Supervise directly and indirectly, all the associates in the operation department respectively and ensure smooth functioning of facilities by:
- Designing check lists for all sections to monitor productivity and effectiveness / property management checklist
- Preparing reports as defined in the operations manual
- Coordinate de development and implementing training plans with the Training Dept, and conducting on-the-job training sessions for service associates
- Motivate GM’s at each property and create involved, dedicated , revenue driven and passionate leaders
- Develop GM’s in their Planning, Organizing, Leading and Controlling function – management tasks
- Develop Supervisory skills in all properties

Control and analyzes, on an on-going basis, the following:
- Quality levels of production and presentation
- Guest satisfaction
- Merchandising and marketing
- Operating / food cost
- Cleanliness, sanitation, hygiene

Ensure maximum profit is attained in all Centers by:
- Keeping track of business turnover and promote to achieve targets whenever necessary
- Controlling operating cost without impeding the efficiency
- Maintaining an appropriate inventory of all operation equipment and items

Ensure patronage a high level of satisfaction by:
- Coordinating and supervising the preparation, production and presentation of quality food and beverage services
- Providing associates with proper training, counseling and reward

Keep an comprehensive record of all operational activities:
- Sales history
- Sales mix
- Actual cost
- Potential cost
- Par stock
- Production time

Co-ordinate with the Purchasing Manager to determine the minimum and maximum food & beverage par stocks. Approve all wine purchase and other food & beverage items in accordance with DPG’s quality and quantity standard.

Provide punctual recommendations on functions as interviewing, hiring, orientation, performance appraisal and suspension or dismissal if necessary to ensure appropriate associates productivity. Consult with General Director and Board of Directors, as appropriate, in performing above duties.

Attend and contribute to regular operation departmental meetings.

Give recommendations prior to the preparation of the DPG’s strategic plan, marketing plan, goals program and budget forecast of Operation departments in all Centers.

Establish and maintain effective associates’ relations and inter-departmental working relationships.

Perform related duties and special projects as assigned by the Deputy General Director and Board of Directors.

- Education: University or College degree
- Minimum 10 years of experience in hospitality industry, Previous experience in similar Job role or minimum 3 years experience as Banquet Manager
- Fluent in English
- Pro-active, sense of responsibility, friendly and ability to work independently;
- Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
- Great face-to-face and communication skills;
- Positive attitude
- Leadership Skills

- Bảo hiểm theo quy định
- Phép năm theo quy định
- Du lịch hằng năm

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