Assistant Branch Manager (Phó Phòng Giao Dịch Phụ Trách Mảng Thẩm Định)

Department: Branch Network
Location : Hanoi, Ho Chi Minh
Report to :Branch Manager
Number Subordinates : Relationship Officer(s), Customer Service Executive

Part II: Job Summary
This individual supports the Branch Manager by overseeing the efficient operation of the branch or transaction office, ensuring all operational functions as underwriting process, customer service and cross-functional coordination are completely and properly performed by the staff.
The role reports to Branch Manager for now and is one of the key management positions in Branch Network. As the business grows and matures, the person in the role could be promoted to take the role of Branch Manager with bigger responsibilities covering the branch or transaction office.

Part III: Key Accountabilities
1. Credit process - The role will ensure that the underwriting and loan maintenance process is operated smoothly and professionally in compliance with credit policy and business code. Review credit quality before forwarding cases to Branch Manager for approval. Create and send daily reports to team to track team performance (i.e., loan application approval) compared with monthly target.
2. Loan approval as per sanction limit delegated by Risk
3. Customer service quality - To ensure the best quality of customer service wherever customers are met & serviced from approaching potential customers, customers scheduled for interviews with Relationship Officer to dealing customers with delinquency.
4. Risk management - The role is responsible for managing possible risks that may arise from daily operation. The role has to ensure implementation of all necessary actions to prevent, identify and escalate all frauds in the branch or transaction office, both internally and externally
5. Reporting to Branch Manager

1. Education Background :University Graduate, management qualification is preferred
2. Minimum Experience:At least 3 to 4 years of relevant industry
3. Minimum Qualifications(Knowledge , Skill, Abilities)
− Basic knowledge :Financing, banking are preferred advantages
− Competencies : Interpersonal Skills, Leadership, Business Management
 Computer skill : Computer skills (MS Word, Excel, Power Point)
 Languages capability : Solid command of spoken and written English and Vietnamese

4. Other (if any) :
− Positive mind and attitude; able to learn and train/coach junior staff on the job; set good examples.
− Ability to work professionally in a business-driven culture and customer service-oriented atmosphere; support BM to make sure rest of team act accordingly.
− Experience in lower management, ideally within the financial sector.
− Ability to lead and motivate/inspire staff to meet business targets and any assigned tasks deemed important to business by line manager and the management.
− A business focused attitude.
− A good knowledge of the local economy.

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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