Assistant Bar & Lounge Manager / Assistant Outlet Manager

POSITION SUMMARY

 Responsible for bar/lounge daily shift operations and supervision of staff.

 Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls.

 Strives to ensure guest and employee satisfaction while maintaining the operating budget.

 Accountable for enforcing all legal obligations professionally and consistently.

 Determines training needed to accomplish goals, then implements plan.

 Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

JOB SPECIFIC TASKS

Managing Bar/Lounge Operations

 Implements agreed upon beverage policy and procedures throughout the property.

 Manages in compliance with all local, state and Federal beverage and liquor laws.

 Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

 Monitors adherence to all liquor control policies and procedures.

 Attends pre- and post-convention meetings as needed to understand group needs

 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

 Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

 Manages to achieve or exceed budgeted goals.

 Ensures compliance with all Bar/Lounge policies, standards and procedures.

 Maintains food handling and sanitation standards.

 Manages inventories according to budget and business levels.

 Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

 Trains staff on liquor control policies and procedures.

 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

 Ensures employees understand expectations and parameters.

 Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

 Provides excellent customer service.

 Interacts with guests to obtain feedback on product quality and service levels.

 Responds effectively to guest problems and complaints.

 Empowers employees to provide excellent customer service.

 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 Provides feedback to individuals in an effort to improve service performance.

 Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

 Participates in the development and implementation of corrective action plans.

 High school diploma or GED; 4 years experience in the food and beverage, culinary or related professional area

OR

 2-year degree from an accredited university in Food service Management, Hotel and Restaurant Manager, Hospitality, Business Administration, or related major, 2 years experience in the food and beverage, culinary or related professional area

- Competitive salary
- Uniforms
- Duty meals

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