Assisstant Operation Manager

WE NEED AN ASSISTANT OPERATION MANAGER WHO ARE AVAILABLE TO WORK IN HANOI CITY FOR OUR BRANCH.

Operations Supervision
• Manage all day to day operations of dining room and shop floor in cooperation with Operations Manager.
• Perform duties of the Manager in their absence.
• Coordinate with Captain and team leaders to ensure smooth service throughout the shop.
• Responsible to answer and solve all guest issues, positive and negative to ensure that all guests leave with positive experiences.
• Responsible for the Quality of service offered under their supervision.
• Understand duties and skills needed of each position.
• Coordinate with Sous Chef Jr, Captain, Manager, to ensure smooth service from the kitchen to the dining room.
• Responsible to supervise the retail display is properly stocked with all products.
• Supervise the Bar area: cashier and barista is clean, fully stocked and staffed for service.
• Responsible to supervise the flow of service and skills of the staff to interact with guests, answer their questions, and ability to carry trays and serve drinks.
• Support & supervise the events.
• Responsible that all menu items are presented according to established recipes and standards.

Inventory, Ordering& Invoices
• Maintain chocolate inventory in accordance with anticipated needs. Follow the counting of inventory and report to Operations Manager monthly.
• Order ingredients directly to suppliers. Follow the invoices and payment process with Accounting department.
• Follow each item missing from Retail inventory.
• Responsible for using resources properly to maintain food cost and ensure cost stay within budget.
• Assist Manager to look for opportunities to reduce cost prices with suppliers and increasing profitability of Company.
• Assist Operations Manager maintain procedures to ensure the security and proper storage of chocolate bars and merchandise, inventory and equipment
• Responsible that all products is recorded, stored and handled in a secure and proper manner following company procedures.

Staff Supervision/ Training
• Ensure that the schedule is followed as posted, following the policy.
• Assist the Operations Manager to report weekly/ monthly timesheet [fingerprints], follows AL/ time-off requests, Over Time tracking and all other staff hourly tracking tools that HR requires.
• Raise staff issues to the Operations Manager and Executive Chef, initiate behavior document forms, report to HR.
• Monitor staff levels and report staff needs to Operation Manager.
• Follow the development of staff skills in their position.
• Responsible for using the proper training on quality standards, has the necessary tools and equipment, and is empowered to carry out job duties.
• Monitors inventory of uniforms, reports needs to Operations Manager, ensures that each staff has adequate amounts of the full uniform required by the position.
• Training new staff in the specific skills and details required in their position.
• Follows HR policies as posted, raises issues with Operation Manager as they arise.

Shop Hygiene
• Personally responsible for hygiene condition of shop.
• Ensure that staff are wearing clean, full uniforms each shift.
• Ensure that the regular cleaning of the dining room and staff room is thorough.
• Responsible for how the shop looks to the guests.
• Responsible for how the staff room, office and all hidden corners that the guests cannot see are organized.
• Responsible for ensuring the bar area is clean, well-organized and the highest standard hygiene practices are used.

Equipment
• .Personally responsible for correct use of equipment and utensils by staff.
• Responsible that all equipment and storerooms are in proper operational condition and are cleaned on a regular basis. Report to Executive Chef or Owners immediately of any maintenance and repair needs.
• Responsible to follow the maintenance of the building and structural integrity is sound.
• Assist Executive Chef adhere to governmental regulations as well as company policies and procedures.
• Perform other duties as assigned.

Marketing
• Set up holiday decorations in the store following Company policy
• Set up and break down for special events inside and outside the shop per display policy.
• Perform other duties as assigned.

Demonstrated ability to interact with customers, employees and third parties that reflects highly on Company.
The brand and the Company.
Demonstrated ability to manage and drive financial budgets, promotions, problem solving, strong at reasoning, team motivation, and organizational skills and training abilities.
Outstanding attention to detail and excellent communication skills.

- 13th month salary. 14th month salary will depend on company performance
- 24/7 insurance after 6 months
- 12 days paid leave

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