Asisstant Manager, Customer Relationship Management
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 87 lượt xem
Ngày cập nhật: 05/11/2019
Thông Tin Tuyển Dụng
Mô tả công việc
The Assistant Manager, Customer Relationship Management will be responsible for:
- Managing customer hotline (Inbound) to deliver customer-centricity through initiatives and daily operations (monitor performance of inbound calls as well as the call quality)
- Participating and contribute to Operations projects/initiatives to improve the Customer experience via hotline
- Improving continuously customer-centricity mind set for every CRM staffs, throughout any activities.
The Job:
- Maintain and improve results by adhering to standards and guidelines; as well as recommend improving procedures and actions to enhance customer experience.
- Manage and resolve complex customer complaints thru hotline
- Continuously improve call quality by conducting QC for inbound/outbound team,
- Deliver the training and coaching for new joiners, up-skill junior staffs and the whole tea team focusing on product mastery and technical knowledge
- Managing customer hotline (Inbound) to deliver customer-centricity through initiatives and daily operations (monitor performance of inbound calls as well as the call quality)
- Participating and contribute to Operations projects/initiatives to improve the Customer experience via hotline
- Improving continuously customer-centricity mind set for every CRM staffs, throughout any activities.
The Job:
- Maintain and improve results by adhering to standards and guidelines; as well as recommend improving procedures and actions to enhance customer experience.
- Manage and resolve complex customer complaints thru hotline
- Continuously improve call quality by conducting QC for inbound/outbound team,
- Deliver the training and coaching for new joiners, up-skill junior staffs and the whole tea team focusing on product mastery and technical knowledge
Yêu cầu ứng viên
The Person:
- University Graduate; Economics, Banking, or Marketing is preferable
- LOMA certificate (ACS, PCS) is preferable
- Experience in Customer Services or Operations of Life insurance industry is preferable
- Having good Customer Service mind set
- Good command of Vietnamese
- Strongly skilful in communications and effective management skills
- Highly committed, well-organized, patient and diligent
- Able to deliver works under tight deadlines and heavy pressures
- Effective interpersonal skills and good teamwork spirit
- University Graduate; Economics, Banking, or Marketing is preferable
- LOMA certificate (ACS, PCS) is preferable
- Experience in Customer Services or Operations of Life insurance industry is preferable
- Having good Customer Service mind set
- Good command of Vietnamese
- Strongly skilful in communications and effective management skills
- Highly committed, well-organized, patient and diligent
- Able to deliver works under tight deadlines and heavy pressures
- Effective interpersonal skills and good teamwork spirit
Quyền lợi được hưởng
- 13th month
- Health Insurance
- Training Courses
- Health Insurance
- Training Courses
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh ...Chi tiết
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam. We are here for you From Hong Kong to Macau, Thailand to Indonesia, and now in Vietnam, FWD is breathing new life into the insurance industry and continuing to expand what we offer. Through our customer-led approach, FWD has a vision of becoming the leading pan-asian insurer and changing the way people feel about insurance. 6 countries over 1 million customers FWD leverages strength and experience from across Asia to provide a fresh approach to insurance in Vietnam. We offer a range of options that include life and general insurance products, health benefits, critical illness plans, and financial planning services. For more information on FWD's business across Asia please visit www.fwd.com. Growing to be the leading pan-asian life insurer FWD is the life insurance arm of investment group Pacific Century Group (PCG), an Asia-based private investment group established in 1993 with interests in property, financial services, telecommunications and other investments in the Asia Pacific region. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. Pacific Century Group (PCG) is an Asia-based private investment group established in 1993. PCG has interests in three core business pillars: financial services, technology, media & telecommunication, and real estate. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. PCG’s interests in the financial services sector include asset management business PineBridge Investments, and insurance arm FWD Group. You can explore more of FWD Vietnam via our website: https://www.fwd.com.vn/vi/tuyen-dung/ Ẩn chi tiết
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Tìm thêm việc làm
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
Địa chỉ: 11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Asisstant Manager, Customer Relationship Management
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ