Area Service Coordinator

BMS Vietnam is a constantly growing international company representing two market leading, cutting edge brands in air purification and water filtration of Swiss and German quality. We are passionate about air and water - these two essential resources - and our economical and ecological products ensure our technological leadership on the market. If you would like to meet new challenges daily and work with a focused but easy-going team, join us today!

- Schedule regular maintenance, filter changes and repair activities on equipment
- Resolve customer issues and complaints
- Provide a high level of communication with both Customer and Office.
- Organizing shipments between business departments
- Coordination of the response to technical issues stemming from customer service calls
- Maintain and manage all service ticket investigations and resolutions to provide solutions to customers in a timely manner
- Troubleshoot some of the basic problems related to plumbing, instrumentation, and some electrical
- Enter work orders in the CRM database for parts and equipment needed for service tickets
- Coordination of equipment returns
- Oversee schedule to maintain ongoing maintenance and warranty programs
- Coordinate the work and travel activities of a team of field service professionals
- Ensure all required service records and documentation is completed and saved in Customer Relationship Management (CRM) database
- Assist in the creation and distribution of technical service bulletins, troubleshooting guides, instructional documents, videos and manual

- higher educational degree or equivalent experience
- 1+ yr technical support customer service experience
- language requirement: conversational English, native Vietnamese
- excellent organizational/time management skills; must be highly skilled in managing multiple issues/projects concurrently
- proficient computer skills
- good organizational and problem-solving skills
- ability to mediate between client and office
- enthusiasm, dynamism, proactivity

- 13th payment
- opportunity for MBA studies offered by company

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