Application Support Consultant ( ERP, Retail Pro)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 168 lượt xem
Ngày cập nhật: 13/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, IT phần mềm, IT phần cứng/mạng
Mô tả công việc
- Monitor the queue of incoming client cases submissions through phone, email, and web.
- Work with the client to reproduce problems and ensure cases have all the necessary information to proceed with the troubleshooting process.
- Resolve issues or provide work-around solutions using authorized tools and follows documented policies and procedures.
- Must be able to handle multiple concurrent tasks with minimal supervision.
- Analyse help desk trends to identify opportunities to improve the quality and value for each of our clients.
- Work in an environment of multiple shifting priorities.
- Create/ update knowledgebase articles.
- Record issues/ problems.
- Cultivate relationships with the clients to better the support experience.
- Provide customer satisfaction in the area of support service, in a timely fashion.
- Work with the client to reproduce problems and ensure cases have all the necessary information to proceed with the troubleshooting process.
- Resolve issues or provide work-around solutions using authorized tools and follows documented policies and procedures.
- Must be able to handle multiple concurrent tasks with minimal supervision.
- Analyse help desk trends to identify opportunities to improve the quality and value for each of our clients.
- Work in an environment of multiple shifting priorities.
- Create/ update knowledgebase articles.
- Record issues/ problems.
- Cultivate relationships with the clients to better the support experience.
- Provide customer satisfaction in the area of support service, in a timely fashion.
Yêu cầu ứng viên
- Bachelor’s Degree in Computer Science, Accounting, Sales or Business related field.
- Experience with enterprise purchasing, inventory best practices and techniques is preferred.
- Experience in the same business line such as SAP, Oracle, etc/
- 2-3+ years of application support experience
- Working knowledge of SQL
- Knowledge and experience in enterprise Accounting.
- Excellent communication, analytical skills, and problem solving skills.
- Must be a team player, self-motivated, self-starter and quick learner.
- Ability to organize and prioritize work, with the ability to multi-task.
- Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external users, peers, and management, to clearly and concisely communicate, to develop good working relationships and use facilitation skills.
- A strong technical mind set with a comfort working in technical environments.
- Fluently English (Good in Verbal and written)
- Chinese is advantages (Optional)
- Customer oriented
- Experience with enterprise purchasing, inventory best practices and techniques is preferred.
- Experience in the same business line such as SAP, Oracle, etc/
- 2-3+ years of application support experience
- Working knowledge of SQL
- Knowledge and experience in enterprise Accounting.
- Excellent communication, analytical skills, and problem solving skills.
- Must be a team player, self-motivated, self-starter and quick learner.
- Ability to organize and prioritize work, with the ability to multi-task.
- Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external users, peers, and management, to clearly and concisely communicate, to develop good working relationships and use facilitation skills.
- A strong technical mind set with a comfort working in technical environments.
- Fluently English (Good in Verbal and written)
- Chinese is advantages (Optional)
- Customer oriented
Quyền lợi được hưởng
- 13th payment, Red envelope, Health check allowance, Team entertainment allowance
- Premium Healthcare plan
- Training opportunities
- Premium Healthcare plan
- Training opportunities
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TRG INTERNATIONAL
145-147 Nguyen Co Thach, District 2, Ho Chi Minh City
145-147 Nguyen Co Thach, District 2, Ho Chi Minh City
TRG is a market-leading global professional services firm focused on delivering technical excellence. TRG adds value in a challenging and dynamic market by delivering the right IT solutions that work quietly and brilliantly in the background, freeing our customers up to focus on their core. We do this by hiring ...Chi tiết
TRG is a market-leading global professional services firm focused on delivering technical excellence. TRG adds value in a challenging and dynamic market by delivering the right IT solutions that work quietly and brilliantly in the background, freeing our customers up to focus on their core. We do this by hiring people we believe in, and who believe in TRG, and empowering them with the skills and processes to outthink our competitors and deliver genuinely better solutions for our customers. We are a genuine consultant and partner who deeply understands the challenges of our customers’ business and is always ready to go the extra mile to deliver exactly the right solution for them. It is not about what we sell, it is all about how we think. Our solutions include: Financial Management, Enterprise Performance Management, Retail Management, Virtualisation, Hospitality and People Performance Management. To discover more about TRG, please visit http://trginternational.com We are calling all professionals joining our team. Submit your CV now and let us kickstart your Career! Ẩn chi tiết
Bạn đang xem tin việc làm Application Support Consultant ( ERP, Retail Pro) trong ngành được tuyển dụng tại bởi TRG INTERNATIONAL. TRG INTERNATIONAL đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Application Support Consultant ( ERP, Retail Pro) cách đây lúc 05/01/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
TRG INTERNATIONAL
Địa chỉ: 145-147 Nguyen Co Thach, District 2, Ho Chi Minh City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Application Support Consultant ( ERP, Retail Pro)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ