Application Support Analyst

The Transition Champion is primarily responsible for working on-site directly with customers to provide technical support and training for products distributed by Digital Insights. Success is achieved when the customer is comfortable with operating the technology daily on their own without direct assistance from the Transition Champion. Current products include iQuatic based products (Shrimp, Salmon, Tilapia).

Perform customer support and training
On site daily at customer location to provide support in product adoption and training personnel on use of the product.

Collaborate with other team members and local mentor in identifying product issues and adoption challenges and work towards resolution

Continuous Improvement –
Participates in product improvement discussions to improve our product and process as well as our ability to serve our customers. Provide the “voice of the customer” within Digital Insights.

Minimum Required Qualifications
Passion for cutting edge technology
Proven sales or customer service experience with a drive to assist customers
Fluency in languages of area of support and English

Preferred Qualifications
Bachelor’s degree in Aquaculture related field.

Preferred Experience
• Work experience in an aquaculture environment, and/or aquaculture industry understanding.
• Field sales and or customer service experience
• Customer service delivery experience in the following areas:
o Software functionality training and end-user competency validation.
o Software testing skills.
o Software customer support skills.
o Software issue resolution.
o Mobile Applications (IOS, Android)
o Cloud systems and support

- 13th month salary, Performance bonus

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