Application Lead (International School Ho Chi Minh City)

Application Lead is an individual with a deep understanding of a particular domain process, function, technology and tools. You will be the domain expert and administrator within the IT team to assist with upgrades, solve specific problems / technical challenges and provide support to users.

• Provide Level 1 /2 support to all applications or software systems used in school
• To provide on-going maintenance and development of applications and ensure all mandatory standards are aligned consistently across schools in accordance with Cognita’s operational requirements.
• Responsible for any malfunctioning/bugs of applications or software systems and analyzing necessary software requirements.
• To work in partnership with school to ensure that all key users have the skills, knowledge and understanding to use their system effectively
• Oversee and manage all applications (salesforce, iSAMS, Firefly, etc.) within the School and ensure its efficient day to day running.
• Working closely with the School Process Owner, develop and maintain a suite of mandatory business/IT processes and procedures.
• Coordinate and manage all IT change requests made by school, in accordance with the IT Governance structure and processes.
• Work with Regional Technology teams and 3rd party suppliers to ensure all related faults and requests are managed through to a successful resolution, following standard Incident, Change, Configuration and Problem Management processes.
• Understand all aspects of software configuration and technical/functional capabilities, including all changes and potential system implications related to release upgrades
• Implement, administer, and maintain changes to solution and related tools for release schedule, projects, bugs, or ad-hoc requests
• Manage user profiles, roles, permission sets, assignment rules, workflow rules
• Support project implementation, if needed
• Support school reporting requirements
• Ensure that all upgrades and fixes are scheduled, implemented and controlled, following agreed standards
• Monitor applications performance to avoid unplanned outages and down times
• Establishing, monitoring, reviewing and evaluating administration procedures for audit trails
• Work with the IT Manager to ensure systems processes and procedures are compliant with Data Protection legislation.

• At least 3 years working experience with school-based applications.
• Translation of business data/reporting/interface requirements into technical solutions
• Experience and Knowledge of SSRS Reporting Service, FileMaker Reporting, Crystal Reporting
• Experience programming in C#, Visual Basic .NET or php
• Database and data-management and reporting
• Delivery and coordination of processes and documentations
• Team and stakeholder engagement skills and a capacity to independently work towards solution and required outcomes
• Excellent attention to details and ability to work within time constraints and pressure
• High quality organisational skills
• Excellent interpersonal skills to liaise with staff across the School
• Strong and relevant technical skills as applied to the information systems domain, including SQL Server, IIS and application development languages
• Project management skills
• Strong written and oral communication
• Strong problem solving and analytical capability
• Customer service ethos and experience in working in an end-user oriented environment
• Delivery and coordination of end-user IS training

- 13th month salary + Performance bonus
- Private Health Insurance
- 12 Annual leaves + 13 Additional paid leaves

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