Air Operations Team Leader (Senior Air Operations)

- Lead and Manage the Air Ops team/s to focus on the key Customer Service Drivers, comply to specific client SOP and monitor respective KPIs:
+ Easy to Business with
+ Timely Delivery of Documents
+ Timely Customs clearance and delivery
+ Pro-Active Notification
+ Exception Management
+ Efficient claim handling
+ Ensure service delivery alignment with agreed client SLA’s
+ Improve service output for existing accounts on an ongoing basis
- Keep a tight grip on ‘cost to serve’ for each account based on internal resources vs. customer requirements
+ Fully understand all contracts and charge structures including surcharges, additional charges and accessory charges to ensure Damco a) delivers on its promises and b) takes every opportunity to up sell and receive value for all services provided
+ Ensure proper implementation of new clients or new programs
+ Ensure that the Operations teams adhere to service standards for:
 Managing performance of 3PLs (carriers, customs brokerage, warehouse…)
 Confirming and sending bookings
 Controlling payment process, outstanding invoices
 Resolving issues/query from the OPS team
 Responding to customer inquiries.
 Monitoring data integrity of systems.
- Responsible for cross selling/ up selling, customer retention, saving initiative project for customer
- Monitor, record and report the performance of Air Ops teams with recommendations on
 Service delivery wins
- Service failures.
- Work with the KAM/ Commercial team to establish and strengthen customer relationships.

 Operational Efficiency Experience
• 3-5 years in a Logistics/ Supply Chain industry role, ideally from within Damco’s industry
• Knowledge of industry trends & experience in service/profit improvements & business growth opportunities
• Deep knowledge in Airfreight process
• Understanding of legal / commercial framework, approval process and documentation related to
 Contracts of carriage for AIR, FCL, LCL, Intermodal transport, and international trade
 INCOTERMS, STC, Customs Documentation, HS Code, and import/export processes
 International Contract Law relevant to Damco services.
 Familiarity with Damco Policies and Processes relating to the following is preferred :
• Customer Service Quality Standards, Quotation Standards and Pricing Policy
• Trade Compliance, HSS, Environmental Compliance
• Financial Management processes relating to credit approval process, invoicing/ dunning, and job file profitability management
• Forwarding Products including VAS, Insurance, etc.
• Trade Lane Management process, including procurement process, allocation management process, Preferred Carriers , and Carrier charge structure
 Focus for cost effectiveness and constant improvements
 Working knowledge of FACT, MODS
 Relationship Management
• Customer-facing and interaction skills with high-level of customer orientation
• Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration
• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment
• Good influencing skills
 People Development: Ability to attract, develop & retain talent in the organization

- Lương tháng 13 + Thưởng theo năng lực hàng năm
- Bảo hiểm sức khỏe 24/24
- Tham gia các khóa đào tạo chuyên môn và kĩ năng. Tham gia Team-building và du lịch hàng năm.

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