Air Freight Supervisor

Department/Section: Operations
Location: Tan Binh District, Ho Chi Minh
Reports To Title: Operations Manager

Key Responsibilities:

Maintains Customer Relationships and Support Air Freight Customers
• Provides assistance to resolve customer issues and ensure long-term business growth.
• Identifies customer needs and builds cross-functional relationships to identify solutions that meet customer needs.
• Communicates service updates, procedural changes, and corporate announcements to ensure employees are prepared to support customer needs.
• Manages relationships with internal groups (e.g., Service Centers, Gateways, Customer Support Centers, etc.) to facilitate and coordinate freight movement activities and improve service experience.
• Monitors and reviews customer requests (e.g., billing, freight handling, etc.) to ensure compliance with operational procedures.
• Reviews and audits service failures to ensure prompt resolution to customer service issues.
• Collaborates with Operations teams to evaluate financial impacts of proposed solutions for meeting customer needs.
• Provides service performance reports to managers to assist in the development of improved service times.

Promotes Health and Safety Compliance
• Promotes health and safety compliance to achieve established safety goals.
• Monitors employee training and certification updates to reduce accidents and injuries and to maintain compliance.
• Reviews audit reports to ensure compliance with company and government guidelines (e.g., hazardous materials, security, etc.).
• Solicits feedback from staff to identify suggestions for work environment improvements.

Manage Air Freight Operations
• Reviews and audits internal documents (e.g., audit dock checks, hot shots, etc.) to ascertain compliance.
• Maintains audit files to meet audit assessment criteria.
• Works with Operations teams to maximize daily productivity.

Supervise and develop non-management team members

Work Experience/ Education:
• 4-5 years of experience in equivalent positions
• Has some experience working in a freight forwarding environment is preffered.
• Demonstrates a detailed understanding of processes, procedures, and technology for intermodal transportation
• Excellent analytical and problem-solving skills
• Able to use basic software to develop and review reports to ensure accuracy, completeness and identifies issues with report generation (e.g., missing variables, incorrect data, etc.)
• Good interpersonal and communication skills in order to work across functions with teams in both Vietnam and overseas
• Degree in Logistics, Supply Chain Management, Business Administration, Economics, Foreign Trade or relevant fields
Must understand basic English


Compensation & Benefits:
• Dynamic working environment with competitive remuneration.
• Attractive incentive system including annual salary review, year-end bonus and stock options based on individual and company’s performance.
• Premium health care
• Social insurance, health insurance, unemployment insurance
• Other benefits such as annual health check-up, family days, year-end party and many training opportunities.

- Attractive incentive system including annual salary review, year-end bonus and stock options
- Social insurance, health insurance, unemployment insurance
- Dynamic working environment with competitive remuneration

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp