Air Freight Operation Team Leader
Mức lương: 20-25 triệu
Đã hết hạn nộp hồ sơ - 97 lượt xem
Ngày cập nhật: 02/07/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Team Management:
+ Day-to-day team management and spokesman of the Import/Export team and responsible for the team capacity management.
+ Support and coach team members in their day-to-day job and be the point of contact for any operational quickly and effectively.
+ The team leader supports the on-boarding of new team members.
+ The Team Leader provides input for the performance appraisal of the team members to their direct line manager.
- Customer Relationship:
+ Be the primary point of contact for customers and act as an advocate for the customer internally;
+ Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Customer Experience:
+ Own customer experience.
+ Lead the team to achieve best-in-class Customer Service
- Process execution:
+ Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
- Standard Adherence:
+ Adhering to processes in line with the agreed execution
+ Standards and customer specific IOP’s and monitor respective KPI’s;
+ Adhere to Standard is the Standard
- Business growth:
+ Identify and execute up selling opportunities;
+ Driving value through the network
+ Day-to-day team management and spokesman of the Import/Export team and responsible for the team capacity management.
+ Support and coach team members in their day-to-day job and be the point of contact for any operational quickly and effectively.
+ The team leader supports the on-boarding of new team members.
+ The Team Leader provides input for the performance appraisal of the team members to their direct line manager.
- Customer Relationship:
+ Be the primary point of contact for customers and act as an advocate for the customer internally;
+ Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Customer Experience:
+ Own customer experience.
+ Lead the team to achieve best-in-class Customer Service
- Process execution:
+ Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
- Standard Adherence:
+ Adhering to processes in line with the agreed execution
+ Standards and customer specific IOP’s and monitor respective KPI’s;
+ Adhere to Standard is the Standard
- Business growth:
+ Identify and execute up selling opportunities;
+ Driving value through the network
Yêu cầu ứng viên
• Strong Ocean/Air end to end process knowledge & experience.
• 3 - 5 years of experience in Air Operation or Customer Service will be a plus.
• Good people leadership/management skills
• Good interpersonal, communication and excellent negotiating skills
• Ability to engage and link multiple parties across functions and geographies
• Ability to understand and interpret performance data
• Strong customer focus
• Works well under pressure
• Good at English
• Proficiency in computer skills
• 3 - 5 years of experience in Air Operation or Customer Service will be a plus.
• Good people leadership/management skills
• Good interpersonal, communication and excellent negotiating skills
• Ability to engage and link multiple parties across functions and geographies
• Ability to understand and interpret performance data
• Strong customer focus
• Works well under pressure
• Good at English
• Proficiency in computer skills
Quyền lợi được hưởng
- Thưởng lương tháng 13 + Thưởng theo năng lực
- Bảo hiểm sức khỏe 24/7
- Du lịch, Teambuilding hằng năm
- Bảo hiểm sức khỏe 24/7
- Du lịch, Teambuilding hằng năm
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

DAMCO FREIGHT FORWARDING
Zen Plaza Building, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
Người liên hệ: HR Department
Zen Plaza Building, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
Người liên hệ: HR Department
Damco Freight Forwarding is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. Global presence with a local touch We ...Chi tiết
Damco Freight Forwarding is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. Global presence with a local touch We manage and serve a diverse range of industries and provide around the world through our in-house forwarding team or with our agency partners. We offer multi-carrier air, ocean and project logistic services and tap into our decades of experience to make the customer experience a seamless one. Damco is at the forefront of offering competitive and reliable freight forwarding solutions. We fuse our global network with our depth of expertise in Ocean and Air freight forwarding to ensure our customers’ cargo gets delivered as planned. We are experts in the field of complex, rapidly changing markets such as Fashion, Retail, Chemical, FMCG and Technology. With a presence in over 40 countries, employing more than 2,000 people worldwide, we combine global reach with depth of local understanding. In 2017 Damco reached a turnover of 2.7 billion US dollars, managed 664 thousand TEUs (twenty-foot equivalent units) of ocean freight and 206 thousand tons of air freight. The world is your stage Being a truly global company with 2,000+ employees in 40+ countries worldwide, we offer the scale and global scope it takes for you to achieve your ambitious career goals. Being part of a highly diversified group with substantial activities in the shipping, energy, logistics, offshore and retail industries, means that we can offer career paths, both for generalists and for specialists in a wide array of fields. When you join Damco, you’ll find that the world is your workplace. You’ll work in a culturally diverse, performance stimulating environment. Working at Damco brings a unique blend of being part of a rich heritage and an exuberant, youthful, fast-paced logistics company. Our heritage and values We take pride in being part of the Maersk Group with over 100 years of history. At Damco, we have built our core values from the Maersk Group. Living our values means competing in the market place in an ethical way to ensure our name is synonymous with being a credible and valuable business partner. Through our values Constant Care and Humbleness we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring and challenging place to work. Next to our values, our brand attributes are essential in every business operation we do. In particular driven by our attribute of Energised People, we look for people with can-do attitudes and willingness to go that extra mile to find the best and most efficient solution. Diversity - our biggest strength As a performance-oriented company, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, sexual orientation or religious belief. Diversity is our great strength and our continued goal. We are convinced that more diverse teams are better engaged and outperform others. Ẩn chi tiết
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DAMCO FREIGHT FORWARDING
Địa chỉ: Zen Plaza Building, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
Quy mô: 100-499 nhân viên