Air Freight Documentation & Capacity Management Specialist

DHL Global Forwarding is looking for 2 positions:

1/ Air Freight Documentation Specialist
Creates and confirms transport order to ensure pickup of the shipment at origin
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status, identifies incidents and ensures resolution of incidents
Supports Customer Service in the incident and exception management resolution
Maintains excellent relationships with suppliers
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
Performs IT systems related tasks to provide up to date information on shipment
Interacts with Customer Service, Product, and Global Service Centers, if required

2/ Air Freight Capacity Management Specialist
Executes global procurement strategy
Ensures adherence to global negotiated contracts
Plans route and allocates capacity (identifies options, allocates shipment against available capacity)
Performs market and customer analysis to forecast demand/supply at country level (collects data, prepares, validates and analyzes data accuracy)
Maintains most up to date information on balance between demand and supply at country level
Performs negotiations to procure local capacity (schedules, rates) – end-to-end
Optimizes local procurement for spot quotes and consolidation opportunities
Ensures internal local rates input into the rate management system (which will be used by the ACC Desk Team) and checks validities
Initiates corrective actions on local level or escalation to global
Is responsible for identifying issues and escalating them to direct report when required
Monitors carrier performance in line with balanced score cards

1. Air Freight Documentation Specialist
Extensive knowledge of AFR/OFR Export Operations
Good administrative skills
Results driven and attention to details
English: Advanced

2. Air Freight Capacity Management Specialist
Extensive knowledge of AFR forwarding business
Excellent analytical skills
Results driven and attention to details
Strong structuring skills
Good negotiation skills
Strong problem-solving mentality
English: Advanced

- 13th salary + annual bonus
- Additional Insurance
- Laptop

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