Agent - Air Export Operations ( Nhân Viên Nghiệp Vụ Xuất Khẩu Hàng Không)

Key Responsibilities:

- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operating system.

- Track and Trace Air Export Files and reporting. Use Tree View on daily basis

- Ensure arrival notices are communicated to overseas and customers

- Ensure accurate and timely client and vendors billing.

- Interact with our customers in arranging their international shipments, meeting customer service standards.

- Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others.

- Meet compliance at all times to regulations internal and external in accordance with government regulations.

- Understand department process flow, and looking for best practices to improve operational efficiency and productivity.

- Ensure all customers standard operating procedures are followed and updated in the DLSOP

- Meet KPI standards in accordance with the Company’s procedures

- Overseas communications, timely responses to emails and requests (internal and external)

- Escalation of problems to Management when necessary.

- Meets company standards of 52 hours training per year per employee.

- Complete mandatory training when required

- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

Qualifications

- Experience in Logistics and supply chain industries
- Must be ready to work overtime and weekends if/when necessary.
- Good verbal and written English.
- Discipline, computer, and communication skills.
- Fresh graduates with strong qualifications are welcome for short term contract only

- Monthly bonus, 13th salary, outing trip...
- Medical inssurance, Health inssurance
- 14 days/year

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