Admissions Officer

Responsibilities:

-Support the admissions team by providing a high quality professional customer service to stakeholders regarding enrolment to ensure UNIS as the school of choice in Hanoi;

-Present a welcoming environment to UNIS through effective interaction with the public, prospective parents, students, faculty, community members and visitors to the school;

-Convey and implement approved admissions policies and procedures to community members and prospective families throughout the enquiry, application and enrolment phases;

-Advise new and visiting families on aspects of the school curriculum, school history and events and conduct informative tours of the campus;

-Ensure confidentiality, accuracy, timely processing and digitization of all admissions documentation into the Integrated School’s Information System Admissions module in coordination with the administrative team;

-Review all incoming enquiries and applications including the enrolment documentation of applying families for presentation to the Director of Enrolment Management & Marketing , highlighting any concerns in a timely manner;

-Consult with the Director of Enrolment Management & Marketing on all aspects of the admissions phase of applicants across D-12 divisions inclusive of testing, interview and visiting schedules of applicants;

-Coordinate the transition schedules of prospective families in collaboration with various school divisions to ensure a synchronized welcome for students and their parents to start school;

-Assist the Director of Enrolment Management & Marketing in coordinating placements at the school by liaising with the school divisions on a range of issues and tasks related to incoming and withdrawing students;

-Provide coverage for the admissions office in the absence of the Director of Enrolment Management & Marketing , primarily during spring and summer school holidays as required;

-Manage and/or support marketing efforts through open houses, school fairs and feeder school events.

1. Technical Capacity

i. Education/Qualification

- Undergraduate Degree, major in communications, marketing or business
- Internationally recognised Postgraduate Degree or Professional Qualification

ii. Experience

- Many years relevant administrative experience and customer service orientation

iii. Technical Knowledge

- Excellent proficiency in various software applications such as excel and related software systems
- Excellent proficiency in written and spoken English; Korean or Japanese language skills well-regarded
- Knowledge of admissions procedures in an international education environment recommended
- Multicultural communication and presentation skills

2. Stakeholder Responsiveness

i. Relationship Building

ii. Professional Judgment

3. Management Skills

i. Team

- Allocates staff effectively on jobs by recognizing strengths and weakness
- Cooperates with others to enhance knowledge of Stakeholders
- Assists team members in resolving issues


ii. Task

- Provides appropriate level of service to meet Stakeholder expectations
- Ensures standard level of quality and service by giving clear guidelines to staff
- Ensures staff understanding of accountabilities by setting clear objectives
- Schedules and prioritises work effectively
- Judges when to say no to a Stakeholder or colleague
- Plans well in advance to meet deadlines
- Adds value to others’ work

iii. People Development

- Continually provides on-the-job training to staff
- Ensures quality work standards are met
- Provides opportunities for staff to learn and develop
iv. Problem Solving

4. Personal Effectiveness

i. Drive & Commitment

ii. Attitude

- Is perceived as out-going, open, friendly and honest
- Manages stress effectively

5. Social Skills

i. Communication Skills

ii. Social Confidence

Please apply online through the school website http://www.unishanoi.org/page.cfm?p=1249

- Competitive remuneration
- Insurance package
- Training opportunities

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