Admissions Administrator & Receptionist - Working At Vinhomes Riverside Long Bien

1. Provide the first point of contact to prospective parents on the general Admissions phone line, making the experience positive, straightforward and engaging throughout.
 Ensure high quality communication.
 Maintain high levels of warmth and enthusiasm throughout all communications.
 Ask appropriate questions to capture required information from prospective families ensuring consistent attention to detail.
 Pass contact details for prospective families through to Admissions team in an accurate and timely manner.
2. Co-ordinate directly with parents and teaching staff on the information and documents required for the completion of application and enrolment steps of the Parent Experience Journey.
 Liaise with prospective parents directly on email and on the telephone.
 Facilitate the application and assessment data gathering process in a straightforward and efficient way to convert families to enrolment.
 Co-ordinating directly with teaching staff to identify and complete required assessment documentation.
 Support the Admissions team to facilitate any remaining enrolment requirements and help maintain continued contact to convert enrolled families into new starters.
 Support the admissions in team in organising, co-ordinating and delivering the annual orientation day events.
3. Co-ordinate the booking of tours and assessments with families, the Admissions team and the wider school faculty, ensuring all booked dates, detail and outputs are recorded accurately in system.
 Ensure all relevant members are informed of tours and assessment dates and family details in a timely and accurate manner.
 Respond to any questions from the school faculty on the family.
 Ensure any outstanding data capture is complete by the end of each working week.
4. If an Admissions team member is unavailable, or during busy periods, directly handle enquiries from prospective families and support on school tours.
 Deal with new enquiries effectively and convert the enquiry to a visit to the school.
 Conduct individual and group tours of the school, making them as personal as possible and convert families to make an application.
 Support the Admissions team to follow up with leads at all stages of the pipeline that have become unresponsive to reignite their interest.
 Get to know families through great questions and active listening.
 Support the marketing and admissions team through attendance at school recruitment events.

 Bachelor Degree
 Good cross-cultural, interpersonal & communication skills and an affinity for interacting with diverse nationalities and cultures
 Good written and verbal communication skills in English
 Good time management skills and flexibility in dealing with multi-functional tasks
 Verbal communication skill in Korean is a bonus

- 13th month
- Lunch
- Insurances

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