Admin Officer, Digital Marketing

Key Accountabilities (Allocate the percent of total working time spending on each accountability, which should add up to 100%)
Individual Accountabilities:
 Budget Management & Admin (55%)
• Take care of procurement, admin and any other documentation required for the different digital projects the team is involved.
• Follow up approvals from Head of Digital Marketing, CMO, Finance and Accountant
• Ensure payments to our vendors/partners are completed on time and managed within the contractual/scheme agreement
• Arrange travel and accommodations & marketing service procurement
• Analyze financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget
• Present & forecast annual budgets to senior managers
• Identify variances between actual and budgeted financial results at the end of each reporting period and monthly and conduct monthly budget report from FA.

 Contact-us enquiries and Leads Management support (35%)
• Handle, report and analyze contact-us enquiries and leads performance across locations and sales teams in terms of sales conversion rates and revenue obtainment.
• Distribute contact-us enquiries and leads across different teams (Customer Service, Agency, PD)
• Following up status with the pertinent Sales Managers to ensure leads are contacted on a timely basis.
• Cross-reference data to ensure internal database aligns with client’s information. Compile comprehensive report on servicing and leads management efficiency.
• Report feedback gathered from SM’s, customers and other stakeholders involved
• Present results to Head of Digital and the agency departments once per month

 Business analyst support (10%)
• Support the Assistant Manager and Marketing Executive with business analysis proposals and documentation requests.
• Design user communication and process flows.

Job Requirement:
• Bachelor Degree in relevant fields
• 1-2 years’ experience in admin, procurement or a lead generating background
• Patient, details oriented, teamwork, supportive attitude
• Confident and energetic phone etiquette. Excellent call handling, objection handling skill.
• Good Command of English is a plus.
• High sense of urgency, and outstanding time management/organizational skills
• Experience working with Word, Excel, and PowerPoint and/or any CRM tools is preferably

Competencies:
• Collaboration
• Adaptability
• Innovative

- 13th payment
- Company van provided to all employees

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