Admin and Customer Care Staff

1. Management of customer information data: Receive all information of customer; manage and update customers’ information data.
2. Support and provide information to customers: Provide information to customers periodically and when necessary, manage and maintain telephone hot-line and Email to support the customer in time;

3. Receipt, processing and feedback of customers including receiving information, comments, complaints, feedback from customers and coordinating with related divisions for resolution, control progress and response information to customer; prevent and avoid arising complaints for increasing the satisfaction of customers.
4. customer care and gratitude: Contact customer for survey after using products of the company, hold the programs of customer care as planned.
5. actively call customers for counseling, informing services, promotions and new sales policies of the company.
6. Capture customer requirements, learn customer expectations for service, and report to management.
7. Perform administrative tasks of the department including drafting documents, documents, contracts ... preparation for the meeting, organization of transactions with customers
8. Monitoring and reconciliation of debts with customers; Contact the customer to recover the debt.
9. Collect, analyze, synthesize sales data, output consumption and report for management board.
10. /Other related task assigned by head of the division.

- Candidate required: 01
- Age: 22 - 35
- Workplace: Thai Nguyen
- Qualification: Bachelor of business administration, marketing or related majors.
- Experience: over 1 years.
- Fluent in English, soft skills, especially communication and negotiation skills
- Salary to be negotiated (basic salary 200 - 300 USD)
- To be entitled to social insurance, health insurance, unemployment insurance and other benefits in accordance with the law and the company

Contact:
NatsteelVina Company Ltd,. (Group 21, Cam Gia Ward, Thái Nguyên City) or Representative office in Ha Noi (floor 14th Lilama 10, Le Van Luong, Tu Liem, Ha Noi)
CV sent via VietnamWorks

- Salary to be negotiated
- Incentive for sale and marketing department according to sales incentive regime of the company
- Bonus for moth 13th, , holiday....

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp