Account Manager ( IT Products )

Department: Front sale
Location: HCM
Reporting to: Deputy Director (Front sale)

General Purpose of the job:
The overall purpose of the front sale is to bring the revenue to the company by offering the equipment and services that fit best to the customer business needs and to maintain the long term business with the customers, contributing to meeting the business target of the company.

Key Tasks and Responsibilities
• understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
• Make clear order to the BS team for developing proposal to the customer responding to their RFP and cooperate in the process of revising quotes or proposal
• identifying and developing new business through networking and courtesy and follow-up calls;
• identifying opportunities for further sales and new areas for development through constantly contacting with the customers and potential customer;
• marketing and promoting a portfolio of products by writing presentation about the product based on the literature provided by the manufacturers
• maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals;
• providing technical advice to customers on all aspects of the installation and use of computer systems and networks, based on, or use of the advice from engineer teams
• meeting sales targets set by managers and contributing to team targets;
• networking with existing customers in order to maintain links and promote additional products and upgrades;
• providing good customers care, utilizing the support from back sales team and engineer team, offering clear advice and solutions wherever possible;
• handling hardware or software problems and faults and referring on to specialist technical colleagues;
• managing your own diary in order to organize and priorities daily and weekly goals;
• contributing to team or progress meetings to update and inform colleagues.

Required Qualification (Education & Training)
- Sale and marketing expertise
- Project management skills
- Customer care skill
- IT background or understanding the IT products (both hardware and software) is referable

Knowledge and Experience
- Good knowledge about the ICT, IT system integration
- Experience in identification of the customer present and potential needs
- Good knowledge about the latest news of IT technology development

Core Competencies ( skills and attitude)
- Communication skill, good at persuading
- Negotiation skills
- Coordination and organization skills
- Good language skills (Japanese, English)

Attitude:
- Collaborative, supportive
- Good listener
- Learning
- Focus on details
- Honesty and reliability
- Hard working

KDDI Credo:
- Satisfaction of the customer
- Confidence of the shareholders

Key Performance Indicators:
- Amount of revenue (MP, % of MP realization)
- No of contracts/ customers
- Long term partnership with customers

- Attractive salary. Salary increase consideration 1 time/year
- Good chance to study and develop career path stably
- Weekly teamwork activities: football.

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