Account Management Officer (Oversea Job Opportunity)

Responsibilities:
 Manage and monitor customer’s account in ensuring that the transactions are processed efficiently, effectively, accurately and with utmost integrity.
 Handles customer’s (both internally and externally) inquiries via online chat system and emails in providing relevant resolution to issue and escalate where necessary.
 Support and coordinate other department’s initiative and projects in relation to customer’s account management.
 Ensure all orders are processed in compliance with business rules, policies, procedures and regulations.
 Communicate and maintain consistent, accurate, relevant information and functions on website.
 Correspond and coordinate with vendors and IT for system related issues and resolution.
 Validate and test compatibility of new offerings and system changes in relations to operation performances, transaction status, operational workflow etc.
 Assist in market research in understanding customer’s expectation and competitor’s offerings to set service quality standard and for management’s decision.
 Analyze historical transactions performance for process review and improvement.
 Assist supervisor in investigation and facts finding for fraudulent/suspicious incidents.
 Provide daily and monthly transnational reconciliation reports to finance.

Requirements:
 College/Bachelor Degree in any field.
 Fresh graduates/Entry level applicants are encouraged to apply.
 Proficient in written & spoken Vietnamese and English. Chinese communication is a plus.
 Proficient in Microsoft applications.
 Work location is in Makati City, Manila, Philippines.
 Willing to work in a multi-cultural environment.
 Full-Time positions available
 Shifting schedule

- Air-ticket and living allowance
- Medical and Life Insurance
- Leave entitlements

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