Account Exectuvie

Job Description

I. Team leadership:

• Lead account team of 3 AEs/SAEs throughout the end-to-end client serving process (from proposal to pitching, onboarding, and execution)

• Manage team capacity and assign tasks to each direct report

• Support Account Director in recruiting and developing Account Executives, providing frequent training and coaching for Account Executives

II. Client relationship management:

• Act as a senior client representative: Responsible for developing and maintaining relationship with client’s key decision makers, understanding client’s needs and objectives, ability to provide insightful advice to senior clients and promote the expansion of business

• Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company

• Present proposal to client, ability to address questions and drive the meeting to reach a conclusion

• Documenting client design briefings, understanding them in the context of the current or proposed brand essence and current market situation

• Acting as a client representative through the proposal & implementation process, ensuring that the solutions we develop meet client needs

• Managing client expectations of timing to ensure that projects are delivered at highest quality levels, on time and on budget, while achieving the expected profit for the company

• Being responsible for the effectiveness of communication activities & services consulted and provided to customers.

• Cooperating with other related departments to follow contracts and contract terminations.

• Join in with other departments in pitching new customers.

III. Project management:

• Plan team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the planned P&L target

• Monitor performance of projects, responsible for quality and output of internal team problem solving, discuss end-of-project performance review with client

• Implement performance management practices, processes and measures

• Outline structure for proposal development

Job Requirements

• At least 1 years of experience as Account Manager/ relevant position

• Account management experience in an Advertising/Marketing/Digital Agency

• Intermediate understanding of digital disciplines (creative, technology, user experience, strategy)

• Effective team management capabilities

• Excellent project management skills, able to manage multiple client projects and initiatives

• Significant experience in professional client relationship management

• Understanding of deadlines, budget management and deliverables

• Excellent client service skills

• Ability to manage multiple project initiatives and to work collectively with an off-site team of resources

• Proven client and team management expertise

• Ability to move from analysis to concept and persuasively introduce new ideas

• Excellent communication & presentation skills in both Vietnamese and English

• Advanced Microsoft Office skills, especially Powerpoint and Excel

Benefits

• With us you will find an exciting blend of a vibrant startup environment and professional operations. Many of our employees have backgrounds as successful corporate executives and management consultant, with strong entrepreneurial spirit

• A talented and very motivated team with flat hierarchy

• An exciting opportunity to learn and grow, a real challenge – we uphold to high quality standards where team effort is pivotal and solution is rarely obvious, you can and is expected to shape the way forwards

• Opportunities to initiate and implement operational and strategic initiatives every day

• Competitive compensation

What you get

• Training about categories: FMCG, Banking, Ecommerce, Fintech, Classified, OTA, Beauty, Education,...

• Training algorithm in all digital channels: Google, Facebook, Coc Coc, Zalo, Linkedin, Tik Tok, DSP,...

• Training all tools & skills- Highly motivated in working environment

• Work in a dynamic, fast-paced and international environment

• Opportunity to become an official employee

• Salary + Bonus base on your projects

• Allowance: Lunch, Dinner, parking fee, tel Card