4PL Country Key Account Manager

* Key Tasks & Deliverables
• Act as a central point of escalation for the customer sourcing, markets (consignee), vendors, carriers, and 2PL’s.
• Act as a extended arms of customer global logistics team and 4PL global account manager
• Ensure close collaboration with external parties including vendors, air & ocean carriers, 2PL’s and customer origin sourcing, global logistics and markets team
• Focus on customer and vendor satisfaction, that their needs and requirements are being met.
• Collaborate closely with global account management team and global control tower
• Conduct trainings for new vendors and provide refresher trainings for existing suppliers
• Join monthly and quarterly performance reviews with customer, carriers and 2PL’s
• Ensure operational excellence for in-country operational activities which covers vendor original documentation collect, print/release of FCR, vendor invoice issuance and collection of money from vendor, payment to local carriers and 2PL’s
• Ensure issues Support the Global Account Management team to identify and implement Continuous Improvement Initiatives
• Effectively manage any issues that arise to resolve them before they are escalated, and learnings are incorporated to avoid reoccurrence.

* Travel Requirements
This role requires the ability to travel freely both locally and international. Expectation of travel can be upwards of 25%.

* Function - / Market & Industry knowledge / Business Acumen / Process working
• Comprehensive understanding of customer requirements in terms of information flow, operation, customer business model, transportation, CFS, ocean, sea and air operations
• Broad knowledge in freight forwarding, logistics and supply chain solutions (processes, products & IT solutions)
• Overall understanding of DSV business processes and interdependencies
• Understanding of retail industry especial on sport wear brand

Skills & Competencies
• Excellent communication & interpersonal traits in the areas of presentation skills.
• Ability to clearly and concisely present both written and oral information
• Ability to work in a diverse environment and cultures
• Ability to move forward successfully with minimal direction: self-motivated & autonomous
• Willingness to involve stakeholders in decision making process and ability to get buy-in
• Ready to take personal accountability for achieving individual and shared goals
• Credible with customer, vendor, internal / external customers, peers and staff
• Strong analytical and problem solving skills
• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Identifying critical operational or other issues and recommending solutions
• Ability to continuously review / refine processes to achieve the optimal solution
• Leadership skill and can lead the local operations team
Educational background / Work experience
• Minimum 5 years professional experience in transportation, logistics or supply chain management industry

* Language skills
• Fluent in English is mandatory (written and spoken)
• Fluent in local language is mandatory (written and spoken)
• Other languages (written and spoken) are a plus

* Computer Literacy
• Advanced integration experience (e.g. XML, ANSI X12), exposure to API is a plus
• Solid technical skills in analytical tools – Excel, SQL
• Exposure to Business Intelligence tools like Power BI would be advantageous
• Advanced understanding of Microsoft Office application (Word, Excel and PowerPoint)

* Decision Making Authority
• Disciplinary responsibility for all direct reports
• Signing powers according to global approval and signatory policy

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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