3Pls Relationship Management Manager-Transport
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 209 lượt xem
Ngày cập nhật: 20/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
The role:
▪ Work closely with 3PLs to ensure they follow up aligned Standard Operating Procedure (SOP).
▪ Keep track the KPI of 3PLs and report weekly summary to 3PL Account manager.
▪ Monitoring KPI of each 3PL with target:
- Breached rate
- Failed Delivery rate
- % Backlog clearance
- Customer service tickets
- Partners Support Centre Tickets
- Customer & seller experience performance
▪ Making the proposal to manage KPI of 3PL on daily basis
▪ Make sure date on Transport Management System to be updated correctly and on time as SOP.
▪ Ensuring all customer/ seller complaints and tickets are solved within Service-level Agreement.
▪ Set up weekly/bi-weekly/ monthly meeting and visits to 3PLs to review their performance.
▪ Liaised with relevant parties for process continuous improvement.
▪ Being able to train & coach 3PL’s relevant (drivers/messengers...) for a better improvement.
▪ Other tasks are assigned by line manager.
▪ Work closely with 3PLs to ensure they follow up aligned Standard Operating Procedure (SOP).
▪ Keep track the KPI of 3PLs and report weekly summary to 3PL Account manager.
▪ Monitoring KPI of each 3PL with target:
- Breached rate
- Failed Delivery rate
- % Backlog clearance
- Customer service tickets
- Partners Support Centre Tickets
- Customer & seller experience performance
▪ Making the proposal to manage KPI of 3PL on daily basis
▪ Make sure date on Transport Management System to be updated correctly and on time as SOP.
▪ Ensuring all customer/ seller complaints and tickets are solved within Service-level Agreement.
▪ Set up weekly/bi-weekly/ monthly meeting and visits to 3PLs to review their performance.
▪ Liaised with relevant parties for process continuous improvement.
▪ Being able to train & coach 3PL’s relevant (drivers/messengers...) for a better improvement.
▪ Other tasks are assigned by line manager.
Yêu cầu ứng viên
▪ Diploma/Degree in Business Administration, Logistics or Supply Chain.
▪ At least 8-10 years’ working experience in logistics/transportation companies and at least 3 years of experience in the KAM position.
▪ Good analytical, problem solving, presentation skills.
▪ Ability to work independently & handle multi-tasks with tight deadline.
▪ Excellent customer satisfaction focus, results oriented.
▪ Good at MS Excel.
▪ Fair in English speaking, good at writing & reading comprehension.
▪ “Can-do” attitude.
▪ At least 8-10 years’ working experience in logistics/transportation companies and at least 3 years of experience in the KAM position.
▪ Good analytical, problem solving, presentation skills.
▪ Ability to work independently & handle multi-tasks with tight deadline.
▪ Excellent customer satisfaction focus, results oriented.
▪ Good at MS Excel.
▪ Fair in English speaking, good at writing & reading comprehension.
▪ “Can-do” attitude.
Quyền lợi được hưởng
- Very competitive salary package with annual merit increase versus market change
- Very clear, high career path to grow and exposure to other SEA countries
- Super – cool working environment with 5 stars office, friendly and supportive management team
- Very clear, high career path to grow and exposure to other SEA countries
- Super – cool working environment with 5 stars office, friendly and supportive management team
Cách thức ứng tuyển
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Giới thiệu về công ty

LAZADA ELOGISTICS VIETNAM
Saigon Center 2 - 67 Le Loi, Ben Nghe Ward, Disrtict 1, HCMC
Người liên hệ: Nguyen Dinh Vu
Saigon Center 2 - 67 Le Loi, Ben Nghe Ward, Disrtict 1, HCMC
Người liên hệ: Nguyen Dinh Vu
Everything written about eCommerce opportunity in Southeast Asia is overwhelmingly positive - a population of 600 million plus consumers, growing internet connectivity, broad penetration of smart phones, a young and tech savvy population and expanding GDP and purchasing power. The region’s rate of eCommerce share of total retail at around ...Chi tiết
Everything written about eCommerce opportunity in Southeast Asia is overwhelmingly positive - a population of 600 million plus consumers, growing internet connectivity, broad penetration of smart phones, a young and tech savvy population and expanding GDP and purchasing power. The region’s rate of eCommerce share of total retail at around 1 percent shows enormous opportunity in comparison to 14-17% in the west and China. Despite these extraordinary possibilities, the logistics environment in SE Asia remains a huge challenge. Lazada eLogistics (LeL) mission is to address these challenges, delight customers and win them over to eCommerce. We are building an innovative, highly visible, low cost logistics network. Our operating model is based on an ecosystem of logistics partners stitched together with state of the art technology and our modular infrastructure LeL is the Logistics arm of the Lazada Group and is structured around four operating Business Units ▪ Express: own B2C last mile delivery capabilities from pick-up to sort to delivery ▪ Transport: Management of our ecosystem of partners (3PLs) along all the transportation components ▪ Fulfilment: Operation of a network of warehouses that can fill retail orders on our own behalf, as well as providing fulfilment services to merchants and international brands ▪ Crossborder: Build-up & management of international logistics network giving seamlessly access to ASEAN Ẩn chi tiết
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LAZADA ELOGISTICS VIETNAM
Địa chỉ: Saigon Center 2 - 67 Le Loi, Ben Nghe Ward, Disrtict 1, HCMC
Quy mô: 100-499 nhân viên