05 Senior Java Developer
Mức lương: 7-10 triệu
Đã hết hạn nộp hồ sơ - 130 lượt xem
Ngày cập nhật: 30/03/2019
Thông Tin Tuyển Dụng
Mô tả công việc
• Develop IVR applications using Cisco Call Studio(VXML) and ICM Microapps
• Integrate IVR flows with backend hosts using APIs (http- post method)
• Develop custom elements based on client specific scenarios, for example perform verify/modify pin, announce credit statement details, enquire trading balance, stock price enquiry etc. on the IVR.
• Develop multiple Java Class and extend it from Action Element Base and Implement Element Interfaces for CVP call studio custom element.
• Route calls to the agents based on caller selection (options) and pass correct call variables to display on the finesse agent desktop.
• Troubleshooting and fix bugs raised by the end users for all IVR applications (covering ICM and Finesse) which are being developed.
• Deploy IVR application on SIT and run through the success and failure scenarios before deployed to UAT and production testing.
• Integrate with ICM and troubleshoot the issues on CVP/ICM
• Create dynamic SQL Dynamic queries or stored procedure calls
• Use core Java skill and utilize use struts-2 for developing customized web portal for CVP for uploading media files and enabling or disable for all the hotlines.
These hotlines have multiple self-service applications. Overview for the sections:
Security and Trading IVR functionalities
• Perform security trading
• Enquire order status
• Enquire Stock price
• Manned security trading
• Enquire balance / portfolio
• Enquire Market info
• Perform Investment / Bond trading
• Subscribe IPO
• Transfer Fund
Cards IVR functionalities
• Fee and Charge Waiver
• Enquire Card Account
• Report Card Loss / Suspicious transaction
• Confirm Receipt of Credit Card
• Enquire about Internet/Mobile Banking
Though Java, JSP, JS development and host integrations are more or less on track, but we need developers to help the team to fix the defects or bugs during the intense testing period in UAT.
• Integrate IVR flows with backend hosts using APIs (http- post method)
• Develop custom elements based on client specific scenarios, for example perform verify/modify pin, announce credit statement details, enquire trading balance, stock price enquiry etc. on the IVR.
• Develop multiple Java Class and extend it from Action Element Base and Implement Element Interfaces for CVP call studio custom element.
• Route calls to the agents based on caller selection (options) and pass correct call variables to display on the finesse agent desktop.
• Troubleshooting and fix bugs raised by the end users for all IVR applications (covering ICM and Finesse) which are being developed.
• Deploy IVR application on SIT and run through the success and failure scenarios before deployed to UAT and production testing.
• Integrate with ICM and troubleshoot the issues on CVP/ICM
• Create dynamic SQL Dynamic queries or stored procedure calls
• Use core Java skill and utilize use struts-2 for developing customized web portal for CVP for uploading media files and enabling or disable for all the hotlines.
These hotlines have multiple self-service applications. Overview for the sections:
Security and Trading IVR functionalities
• Perform security trading
• Enquire order status
• Enquire Stock price
• Manned security trading
• Enquire balance / portfolio
• Enquire Market info
• Perform Investment / Bond trading
• Subscribe IPO
• Transfer Fund
Cards IVR functionalities
• Fee and Charge Waiver
• Enquire Card Account
• Report Card Loss / Suspicious transaction
• Confirm Receipt of Credit Card
• Enquire about Internet/Mobile Banking
Though Java, JSP, JS development and host integrations are more or less on track, but we need developers to help the team to fix the defects or bugs during the intense testing period in UAT.
Yêu cầu ứng viên
• Programming Language required: Java, JSP, JavaScript, SQL
• Experience: Normally 6 years and above, preferably has the exposure to PCCE, CVP or IVR.
• Language: English speaking
• If the candidate don’t mind travelling, we could even explore for him to support us in the mode travel to SG onsite and remotely through VN.
• Experience: Normally 6 years and above, preferably has the exposure to PCCE, CVP or IVR.
• Language: English speaking
• If the candidate don’t mind travelling, we could even explore for him to support us in the mode travel to SG onsite and remotely through VN.
Quyền lợi được hưởng
- Base salary + Allowances + Bonus; 13th month salary
- 15 days of annul leaves
- Oversea training regularly
- 15 days of annul leaves
- Oversea training regularly
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

DIMENSION DATA VIETNAM LTD
Centre Point Building, 106 Nguyen Van Troi, Ward.8, Phu Nhuan District, HCMC
Người liên hệ: Phoebe Phuong Nguyen
Centre Point Building, 106 Nguyen Van Troi, Ward.8, Phu Nhuan District, HCMC
Người liên hệ: Phoebe Phuong Nguyen
• Dimension Data Founded in 1983 • 2010 global revenues of US$4.7 billion • Wholly-owned subsidiary of the NTT Group • Client-centric, services focused business • Deep technical and integration expertise across a variety of IT disciplines, including – networking, security, unified communications and collaboration, data centres, virtualisation, Microsoft and ...Chi tiết
• Dimension Data Founded in 1983 • 2010 global revenues of US$4.7 billion • Wholly-owned subsidiary of the NTT Group • Client-centric, services focused business • Deep technical and integration expertise across a variety of IT disciplines, including – networking, security, unified communications and collaboration, data centres, virtualisation, Microsoft and contact centres • Strategic alliance partnerships with respected technology vendors, including Cisco and Microsoft • Over 6,000 clients across all industry sectors, including financial services, telecommunications, healthcare, manufacturing, government and education • 79% of Global Fortune 100 and 60% of Global Fortune 500 are clients • Over 12,000 employees with operations in 49 countries across five continents • Global footprint, delivering international business to a consistent standard • Extensive experience in emerging markets Dimension Data Vietnam Ltd. is the leading independent IT services and solution company in Vietnam. The company helps clients plan, build and support their IT infrastructures. Dimension Data combines an expertise in networking, security, operating environments, storage and contact centre technologies, with advanced skills in consulting, integration and managed services, to craft IT solutions and services for business. Dimension Data Vietnam is a part of US$ 3.2 billion Dimension Data group with operations across 30 countries across the globe. Dimension Data Vietnam has been operational in Vietnam since the last 11 years and has established itself as a formidable IT Solutions and Services player. Dimension Data started as infrastructure integrator and has since then transformed it self into a leading IT Infrastructure Solutions and Services Specialist. The company has been instrumental in networking and maintaining mission critical networks for clients like VIETNAMMOBILE, GPC, HSBC, CITI Bank to name a few. The Company has deployed a varied range of cutting edge technology solutions to overcome various IT infrastructure and business problems. Ẩn chi tiết
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DIMENSION DATA VIETNAM LTD
Địa chỉ: Centre Point Building, 106 Nguyen Van Troi, Ward.8, Phu Nhuan District, HCMC
Quy mô: 25-99 nhân viên