[ Thái Nguyên ] Know Your Customer ( Nhân Viên Tìm Hiểu Khách Hàng)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 140 lượt xem
Ngày cập nhật: 31/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, Kinh doanh/Bán hàng
Mô tả công việc
The key purpose is to perform KYC on customer information (identity, financial, residence) at loan closing stage or prior to underwriting (ie loan discussion and offer) by RO (based in HCM, HN or Danang) to prevent identity theft and possible defaults. KYC is conducted either face to face or via phone.
Maintain the assigned portfolio and offer best customer service to customers. The role reports to DTH Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in Branch Network or other departments of the business as relevant.
Carry out other support tasks as assigned by DTH Manager.
* Key Accountabilities
1. Perform KYC activity at loan closing stage or prior to underwriting;
2. Customer service – To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver. Remind customers of key responsibilities and well handle all related questions from customers.
3. Maintaining customer portfolio – Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward). Ensure all assigned KPIs are met.
Maintain the assigned portfolio and offer best customer service to customers. The role reports to DTH Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in Branch Network or other departments of the business as relevant.
Carry out other support tasks as assigned by DTH Manager.
* Key Accountabilities
1. Perform KYC activity at loan closing stage or prior to underwriting;
2. Customer service – To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver. Remind customers of key responsibilities and well handle all related questions from customers.
3. Maintaining customer portfolio – Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward). Ensure all assigned KPIs are met.
Yêu cầu ứng viên
1. Education Background : University Graduated, Finance/ Accounting or Banking major are preferable
2. Minimum Experience : 3 to 5 years of experience in finance/ banking industry or customer service position
3. Minimum Qualifications (Knowledge , Skill, Abilities)
− Basic knowledge : Finance, banking knowledge preferred
− Competencies : Interpersonal, teamwork, negotiation, business acumen
Computer skill : Computer skills (MS Word, Excel, Power Point)
Languages capability : Acceptable command of spoken and written English and good command of Vietnamese
4. Other (if any ) :
− Practical working experience in customer service oriented atmosphere. Customer first mentality. Can do mentality.
− Can work independently and under high pressure.
2. Minimum Experience : 3 to 5 years of experience in finance/ banking industry or customer service position
3. Minimum Qualifications (Knowledge , Skill, Abilities)
− Basic knowledge : Finance, banking knowledge preferred
− Competencies : Interpersonal, teamwork, negotiation, business acumen
Computer skill : Computer skills (MS Word, Excel, Power Point)
Languages capability : Acceptable command of spoken and written English and good command of Vietnamese
4. Other (if any ) :
− Practical working experience in customer service oriented atmosphere. Customer first mentality. Can do mentality.
− Can work independently and under high pressure.
Quyền lợi được hưởng
- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
PRUDENTIAL VIETNAM FINANCE COMPANY
Người liên hệ: HR Department
Người liên hệ: HR Department
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential ...Chi tiết
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential Finance has gradually been improving the quality of products and services as well as expanding the business to approach and satisfy customers effectively. Currently, Prudential Finance has built up an extensive distribution network, including Head office, 1 Branch, 4 Transaction offices and the single largest Call center with advanced technology and several Service Introduction Points. Providing the best products and services, Prudential Finance is honored to achieve the precious recognition from nearly 170,000 customers and tie up with more than 100 prestigious partners to provide convenient and flexible financial solutions to their employees (as of 31 March, 2013). With the implementation of effective business strategies, strong support from the Prudential Group and the dedication as well as the commitment of all staffs and sales representatives, Prudential Finance will remain the leading position in consumer finance industry in Vietnam market and keep providing the best consumer finance products and services to millions of Vietnamese customers. We are currently looking for an experienced Field Verifying Supervisor, South of Vietnam based in HCMC: Ẩn chi tiết
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PRUDENTIAL VIETNAM FINANCE COMPANY
Địa chỉ:
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
[ Thái Nguyên ] Know Your Customer ( Nhân Viên Tìm Hiểu Khách Hàng)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ