[ Open for 2020 ] - Customer Service Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 113 lượt xem
Ngày cập nhật: 12/11/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Quản lý điều hành
Mô tả công việc
- Plan, organize, manage and drive the Company’ s customer service covering budget, policies and procedures of the function and Company;
- Develop and manage key performance indicators to improve efficiency in the function and where possible cross-functions;
- Initiate and drive customer orientated activities to ensure customers satisfaction level are met expectation cross four segments;
- Develop standards and procedures for interacting with customers to ensure maximum satisfaction with the Company’s services and ensure customer service representatives comply with the Company’s guidelines and policies;
- Deliver a professional and highly motivated team in handling Jotun’s customers locally and worldwide through continuous improvement of customer experience, and processes, bridging customers’ needs and the Company’s service capabilities;
- Be responsible for driving complaint handling process (SCD) and actively participate in product complaint process (PCD) to understand customers’ escalations and drive improvement within the organization for matters related to orders and overall customer excellence;
- Handle and overview to ensure good handling of orders both local and international business, ensuring all regulations and valid procedures are being adhered to.
- Develop and manage key performance indicators to improve efficiency in the function and where possible cross-functions;
- Initiate and drive customer orientated activities to ensure customers satisfaction level are met expectation cross four segments;
- Develop standards and procedures for interacting with customers to ensure maximum satisfaction with the Company’s services and ensure customer service representatives comply with the Company’s guidelines and policies;
- Deliver a professional and highly motivated team in handling Jotun’s customers locally and worldwide through continuous improvement of customer experience, and processes, bridging customers’ needs and the Company’s service capabilities;
- Be responsible for driving complaint handling process (SCD) and actively participate in product complaint process (PCD) to understand customers’ escalations and drive improvement within the organization for matters related to orders and overall customer excellence;
- Handle and overview to ensure good handling of orders both local and international business, ensuring all regulations and valid procedures are being adhered to.
Yêu cầu ứng viên
*** Working Location: Binh Duong Head Office
*** Requirements:
- University graduate in Business Administration field or related fields;
- At least 5 years of management experience in customer service or related industries;
- Good commercial sense, strong ability to work with system and structured approach;
- Strong interpersonal skills to be a good example to performance all managerial duties in terms of self-task-people leadership;
- Demonstration of multi-tasking ability to set priority operative management, coaching and being involved to implement and drive improvements initiatives and people development at the same time;
- Ability to work independently under pressure and in team with high level teamwork approach;
- Good problem-solving skills;
- Good command of English and computer skills.
*** We offer:
- An international and professional European working environment;
- Opportunities to work with Regional and Global team;
- Competence development through Jotun Academy and E-Learning Gateway;
- Attractive compensation and benefits (13th month salary, performance bonus, allowances, etc.);
- Healthcare for self and your family members;
- Engagement activities (Outing, Teambuilding, Family Day, Sport Day…);
- Transportation provided from/ to HCMC/ Binh Duong Head Office.
*** Requirements:
- University graduate in Business Administration field or related fields;
- At least 5 years of management experience in customer service or related industries;
- Good commercial sense, strong ability to work with system and structured approach;
- Strong interpersonal skills to be a good example to performance all managerial duties in terms of self-task-people leadership;
- Demonstration of multi-tasking ability to set priority operative management, coaching and being involved to implement and drive improvements initiatives and people development at the same time;
- Ability to work independently under pressure and in team with high level teamwork approach;
- Good problem-solving skills;
- Good command of English and computer skills.
*** We offer:
- An international and professional European working environment;
- Opportunities to work with Regional and Global team;
- Competence development through Jotun Academy and E-Learning Gateway;
- Attractive compensation and benefits (13th month salary, performance bonus, allowances, etc.);
- Healthcare for self and your family members;
- Engagement activities (Outing, Teambuilding, Family Day, Sport Day…);
- Transportation provided from/ to HCMC/ Binh Duong Head Office.
Quyền lợi được hưởng
- 13th month salary & Annual bonus
- Healthcare for you and your family
- Training opportunities
- Healthcare for you and your family
- Training opportunities
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
JOTUN PAINTS (VIETNAM) CO., LTD.
Number 1, Street 10, Song Than 1 IZ, Di An Ward, Di An Town, Binh Duong Province
Người liên hệ: Human Resources Department
Number 1, Street 10, Song Than 1 IZ, Di An Ward, Di An Town, Binh Duong Province
Người liên hệ: Human Resources Department
Jotun is one of the world's leading manufacturers of decorative paints, marine, protective and powder coatings. The Group has 64 companies and 40 production facilities around the world, and more than 9 800 employees. Jotun is represented in more than 100 countries through own subsidiaries, joint ventures, agents, branch offices ...Chi tiết
Jotun is one of the world's leading manufacturers of decorative paints, marine, protective and powder coatings. The Group has 64 companies and 40 production facilities around the world, and more than 9 800 employees. Jotun is represented in more than 100 countries through own subsidiaries, joint ventures, agents, branch offices and distributors. The Jotun Group’s sales in 2017 was NOK 16.4 billion. The Jotun Group is organised into four segments and seven geographical regions, and has its head office in Sandefjord, Norway. Jotun has been presenting in Vietnam since 1994, with first production facility in operation from 1998. In November 2004, the King of Norway opened our factory expansion project during his official state visit to Vietnam. As one of the most visible Norwegian brand with long establishment in Vietnam, Jotun is now the market leader in Marine and Protective Coatings segments, growing rapidly in Decorative Paints with unique Multicolor technology. With integration of Powder Coating business into the company in August 2010, our major strength and differentiation have taken another step forward with combined synergy in providing the customers a total solution for all their coating needs – the Single Source Solution. At Jotun, we believe people is our most important asset and therefore, has utmost focus in developing competence and strongly demonstrate our values: LOYALTY - CARE - RESPECT - BOLDNESS. Ẩn chi tiết
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JOTUN PAINTS (VIETNAM) CO., LTD.
Địa chỉ: Number 1, Street 10, Song Than 1 IZ, Di An Ward, Di An Town, Binh Duong Province
Quy mô: 100-499 nhân viên
Việc làm tương tự
[ Open for 2020 ] - Customer Service Manager
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ