[ Income~1000$] Parts Consultant ( Tư Vấn Phụ Tùng Xe Tại Showroom)

Under the direction of the Part Manager:

1) Customer Service
• Provide excellence customer service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any additional products that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Keep track of sold Accessories and Parts.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Make quotations, get customer approvals, place orders and follow up on orders.
• Meet P&A revenue targets.
• Be flexible and adjust to showroom traffic.

2) Sales Department Support
• Interface with Sales Executives and ensure their customers Parts & Accessories needs are met.
• Consult customers on motorcycle customization and take their accessory orders.
• Organize events and presentations to showcase new products.
• Customize display motorcycles within approved budgets to showcase new products.

Service Department Support
• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Recommend related Parts and Accessories, which may be required for a job.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Display in Service Write-up area Clean & Efficient Parts & Accessories Environment
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.
• Work with suppliers to obtain latest information on motorcycle parts & accessories.
• Report weekly on department performance.
• Attend required instructor led and online based trainings.

Other Duties
• As assigned.

Qualifications & Job Requirements

• Must have ability to get along with a broad customer base.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

- Salary + commission + quater bonus + mobile and transporation allowance + 13th salary
- UIC Health & Accident insurance for family members (5 members)
- Shool fee allowance for 2 kids

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