[ Female ] Customer Service Staff In Ha Noi
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 80 lượt xem
Ngày cập nhật: 07/09/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Thực tập sinh
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
CUSTOMER CARE & SERVICES OPERATION
- Caring end-users/ dealers/ distributors
- Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning technician)
- Returning products to end-users/ dealers/ distributors (checking receipt & system, getting products from technician, inspecting together with end-users/ dealers/ distributors, receiving money & issuing system invoice if any, and delivering products to end-users/ dealers/ distributors)
- And if end-users/ dealers / distributors request for financial invoice: Recording information and transferring to PIC. And after getting financial invoice from Accounting then calling end-users/ dealers/ distributors come to Service Center to receive it or sending it to end-users/ dealers/ distributors by a forwarder
- Receiving and returning products for end-users/ dealers/ distributors in provinces as above process (Sending email to end-users/ dealers/ distributors once receiving and returning. Gathering bills of sending products to provinces and transferring bills to PIC)
- Handling complaints of end-users/ dealers/ distributors
SERVICE BUSINESS: Selling parts/accessories: Creating SO if accessory, and creating service case if spare parts
CONTACT CENTER
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Replying for customers' requests via email
- Carrying out happy call including survey of customer satisfaction index (CSI)
ADMIN: Some admin task for service center
Other duties & responsibilities may be required and/or assigned as necessary
REPORTING LINE: Customer Service Assistant Manager
WORKING RELATIONSHIP
- Internal most frequent contact
All Acer’s Department
- External most frequent contact
Customers
Distributors
Channel & Dealers
- Caring end-users/ dealers/ distributors
- Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning technician)
- Returning products to end-users/ dealers/ distributors (checking receipt & system, getting products from technician, inspecting together with end-users/ dealers/ distributors, receiving money & issuing system invoice if any, and delivering products to end-users/ dealers/ distributors)
- And if end-users/ dealers / distributors request for financial invoice: Recording information and transferring to PIC. And after getting financial invoice from Accounting then calling end-users/ dealers/ distributors come to Service Center to receive it or sending it to end-users/ dealers/ distributors by a forwarder
- Receiving and returning products for end-users/ dealers/ distributors in provinces as above process (Sending email to end-users/ dealers/ distributors once receiving and returning. Gathering bills of sending products to provinces and transferring bills to PIC)
- Handling complaints of end-users/ dealers/ distributors
SERVICE BUSINESS: Selling parts/accessories: Creating SO if accessory, and creating service case if spare parts
CONTACT CENTER
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Replying for customers' requests via email
- Carrying out happy call including survey of customer satisfaction index (CSI)
ADMIN: Some admin task for service center
Other duties & responsibilities may be required and/or assigned as necessary
REPORTING LINE: Customer Service Assistant Manager
WORKING RELATIONSHIP
- Internal most frequent contact
All Acer’s Department
- External most frequent contact
Customers
Distributors
Channel & Dealers
Yêu cầu ứng viên
• FEMALE only, young and good looking, CUSTOMER CARE mindset
• Bachelor degree: Fresh graduated
• Good at communication skills and negotiation and telesales skills. High proficiency in spoken and written English is a must
• Able to work under pressure, meet the deadline on time
• Ability to do team-work as well as work independently
• CAN DO attitude; concentrate on details and possibility work multi-tasking with high pressure.
• Computer literate (very good skill in Microsoft Office software, Excel, Words, Powerpoint)
BENEFITS
• Apply Social Insurance right at probation period
• 24/7 Health Insurance
• 13th salary
• Yearly company trip
• Young & dynamic working environment
• Bachelor degree: Fresh graduated
• Good at communication skills and negotiation and telesales skills. High proficiency in spoken and written English is a must
• Able to work under pressure, meet the deadline on time
• Ability to do team-work as well as work independently
• CAN DO attitude; concentrate on details and possibility work multi-tasking with high pressure.
• Computer literate (very good skill in Microsoft Office software, Excel, Words, Powerpoint)
BENEFITS
• Apply Social Insurance right at probation period
• 24/7 Health Insurance
• 13th salary
• Yearly company trip
• Young & dynamic working environment
Quyền lợi được hưởng
- 13th salary
- 24/7 Health Insurance
- Yearly company trip
- 24/7 Health Insurance
- Yearly company trip
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ACER VIETNAM CO, LTD
Rosana building, 60 Nguyen Dinh Chieu, District 1, HCMC
Người liên hệ: HR Department
Rosana building, 60 Nguyen Dinh Chieu, District 1, HCMC
Người liên hệ: HR Department
Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, ...Chi tiết
Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, Packard Bell, and eMachines brands in worldwide markets. Acer strives to design environmentally friendly products and establish a green supply chain through collaboration with suppliers. Acer is proud to be a Worldwide Partner of the Olympic Movement, including the Vancouver 2010 Olympic Winter and London 2012 Olympic Games. The Acer Group employs 7,000 people worldwide. 2009 revenues reached US$17.9 billion. Ẩn chi tiết
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ACER VIETNAM CO, LTD
Địa chỉ: Rosana building, 60 Nguyen Dinh Chieu, District 1, HCMC
Quy mô: 25-99 nhân viên
Việc làm tương tự
[ Female ] Customer Service Staff In Ha Noi
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ