Nguyễn Song Hào

Phát triển bản thân thành chuyên gia CNTT.

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

CCNA.

MCSE.

• Kỹ năng làm việc theo nhóm

MB Bank                                                                                             APRIL 2020 – NOW

Operation & Support Engineer

Being part of digital-bank team in IT operation & support department, supporting internal and external customers experiencing difficulties with e-banking system including e-banking websites, e-banking mobile app through SDP.
Collaborate with IT development team to identify incidents, problems on e-banking system from customer requests.

TEK EXPERTS                                                                                   NOV 2018 – FEB 2020

Software Support Engineer

Being part of Microsoft Dynamics CRM team, supporting corporate customers experiencing difficulties with their online relationship management system via professional and premier requests. Act as the primary technical contact on behalf of Microsoft, deliver advanced technical troubleshooting and problem solving solutions through phone and email communication.
Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
Use Microsoft specialized tools and approaches to troubleshoot technical issues.
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.
Collaborate with subject matter experts, development team and escalation managers when additional support is needed.
Assisted by a quality assurance team, subject matter experts and training and development department, to ensure on the delivery of exceptional customer service.

VNPT-TECHNOLOGY                                                                     FEB 2017 – NOV 2018

IT Engineer

Monitor the organization’s local network.
Scan, detect viruses, malwares from organization's servers, network and report to manager.
Maintain the proper communication through LAN between various departments. Install, configure networking, security devices from industry vendor such as Cisco.
Provide IT support to organizational staffs on IT services (Mail, Applications Installation...) in HQ and branches.
Collaborate to distribute network, system resources to other departments for business, development projects.
Test, validate devices, solutions made by VNPT-Technology.

CENTRE POST AND TELECOM VIETNAM                             DEC 2012 – DEC 2016

IT Engineer

Monitor the organization’s local network.
Scan, detect viruses, malwares from organization's servers, network and report to manager.
Maintain the proper communication through LAN between various departments. Install, configure networking and security equipment from industry vendor such as Cisco.
Provide IT support to organizational staffs on IT services (Mail, Applications Installation...) in HQ and branches.

Thạc sỹ CNTT