NGUYEN TRAN KHANH NGOC

Seeking the position that utilizes organizational abilities, skills, and experience of data
analytics, e-commerce/customer management, systems and website administration to
improve the effectiveness and development of the organization.

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

Problem Solving

Analytical Thinking

Communication

Time Management

Project Management

MS Offices

Digital Platforms

English

Teamwork and Interpersonal

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng thuyết trình
• Lập kế hoạch
• Quản lý thời gian hiệu quả
• Dễ dàng thích nghi với môi trường mới

SONDER LIVING – ROCHDALE SPEARS GROUP
SENIOR PRODUCT ADMINISTRATOR & SYSTEM ANALYST | Aug, 2018 - Present

• Manage Product Information Management (PIM) platform and MS Dynamics (D365), ensure on-going data integrity, support application users through delivery of ongoing system administrative requests.
• Manage and document data attributes, taxonomy, hierarchy, and works closely with IT to develop processes to meet organization's requirements.
• Administer CRM system, review and approve online customer registrations, support Sales/CS teams with research and resolution of operational and system issues.
• Audit e-commerce platform and the intergration with PIM system, communicate, follow up and solve system issues with external vendors and Senior Management.
• Work with Digital Director and external developer vendor on digital transformation project. Provide project management, set up database and translate business demands to developers for system implementation and front end design.
• Serve as e-commerce customers primary point-of-contact, analyze, and resolve customer-reported problems.
• Proactively communicate and interface with Marketing and Merchandising team to translate technical data into effective product content, maximize product launches, Marketing Campaigns and overal effectiveness.
• Cooperate with Mareketing team to translate technical data into effective product content. Conduct SEO research to optimize blog content and brand visibility.
• Create training material and ongoing training classes to internal users in utilizing the PIM and CRM

SONDER LIVING – ROCHDALE SPEARS GROUP
PRODUCT ADMINISTRATOR | Aug, 2017 - Aug, 2018

• Data entry and support on-going initiatives to onboard new products into the PIM platform.
• Import, export and link digital assets to approriate product groups.
• Work on projects related to data enrichment and data cleansing to improve data quality.
• Serve as the liaison between teams in factory and internal departments in Sonder Living through to validate the accuracy of data among various systems, including local system, PIM platform and D365 system.
• Receive information from Sales team to set up data feed, e-catalogs, pricing quotations and stock status reports for retailers or wholesallers.
• Weekly provide inventory feed to e-commerce partners to ensure the high level of service and reduce the number of backorders.
• Timely respond to customer inquiries and requests about technical issues or questionable product data.
• Support US Customer Service team on entering orders, following up shipment and relating issues in professional manners.
• Incooperate with Marketing team and Merchanding team to arrange photo shooting and sample review before market exhibitions and campaigns.

KUMHO TIRE VIETNAM
GENERAL DIRECTOR'S SECRETARY | Jul, 2015 - Feb, 2017

• Manage General Director's calendar and independently schedules appointments.
• Screen incoming calls and correspondence and respond independently.
• Arrange traveling, accommodation and other services for General Director's business trip.
• Taking minutes at management meetings, format presentations, and assisting in the development of communication materials
• Submit invoices/check requests to Accounting department, ensure proper expense accounting and SAP processing.
• Purchase supplies for the office and track inventory of office supplies.
• Organize and manage General Affairs department yearly budget.
• Liaise with external vendors and relevant internal departments to process the company operating expenses.
• Receive and research charity donation invitations from local government, social association organizations, prepare reports for approval and follow up results.
• Cooperate with the other colleagues in General Afraid Department to plan and hold import events in the company such.

EDUCATION

• Business Administration
• University of Finance and Marketing | 2011 - 2015
• GPA: 8.45/10

• Google Training
• Online Course | 2019 - Present
• Successful Completion

CERTIFICATIONS

• 2019: CERTIFICATE GOOGLE ANALYTICS FOR BEGINNERS | DATA STUDIO | TAG MANAGER FUNDAMENTALS
• 2017: IELTS CERTIFICATE WITH A SCORE OF 6.5 ISSUED BY VIETNAM BRITISH COUNCIL
• 2015: THE DEGREE OF BACHELOR