Dương Huy Hoàng Lộc

I'm a proficient in English, Computer skill and I have experience working as a Customer Service Officer. With such helps, my objective is to become a professional Business Development, contributing to production progress, growing up with company and striving to be a senior in the field of Business and Customer Care in future.

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng thuyết trình
• Lập kế hoạch
• Quản lý thời gian hiệu quả
• Dễ dàng thích nghi với môi trường mới
• Tư duy sáng tạo

Nov 2018 - Present
Tex Vietnam Co. LTDCustomer Service Officer
Main responsibilities:
-Take printout order received from Sales Executive, check and match order, fulfill order form, add loss quantity and bulk sample, highlight information. 
-Create contract on software. Cross check to ensure it match with original order and avoid wrong key-in.  
-Send contract to customer to get confirmation and keep in touch with them to respond promptly their request. 
-Input order in the system. Convert order to Order Acceptance on  software after getting confirmation from customer. 
-Check materials with warehouse. Send Order Acceptance to production team and discuss about ready date of to inform customer about delivery date of shipping sample and bulk quantity. 
-Follow progress completed of orders. Revise order in system in case order changed. Delay delivery date with customer when order can't catch progress. 
-Send shipping sample to customer before dispatching shipment if they request. Inform logistic team when orders can be dispatched. 
-Report weekly orders list and shipments list. 
-Update dispatched orders into system. Create invoices on software and inform accounting team invoice numbers. 
-Maintain existing customers. Work with customer directly without Sales Executive when they book repeat order or order with normal product. 
-Support internal departments to solve some issues arise with orders. Communicate with them for the arrangement of shipment. 
-Work in team with Customer Service department to ensure the orders process being handled smoothly. 
-Collaborate within team & another team to clear-off order pending daily.
Jan 2017 - April 2018
Binh Minh advertisement Co. LTDOffice Secretary
-Consult products and answer customers' queries via phone and email.
-Compose contracts and final settlement for customer.
-Advertise products on media publications such as: banner, posters, leaflets... 
-Make reports of business operation every month.
 

2012 - 2016: University of Agriculture and Forestry, Ho Chi Minh city. Major: Bachelor of Economics in Agriculture and Forestry

2009: B National Certificate in English