Phạm Ngọc Hải Vy

- Good boss, good enviroment

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

- Fluently read, speak and write English (C level, Pedagogy University Foreign Language Center)
- Proficient with PC and its proprietary software (email programs, Word, Excel, PowerPoint…)
- Solid experience communicate with foreign tourists via phone
- Learn fast and adapt well in any situation
- Handle and respond well to high pressure situation
- Capable of leading a good, productive team
 

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng lãnh đạo
• Kỹ năng thuyết trình
• Lập kế hoạch
• Quản lý thời gian hiệu quả
• Dễ dàng thích nghi với môi trường mới
• Tư duy sáng tạo

TOPVN GROUP

Sales Training & Support Sales Oct, 2019 – Present

- Training sales skills
- Motivating the sales team to achieve the best results possible.
- Setting activity and revenue targets for members of the sales team.
- Continual training and development of all members of the sales department.
- Attending key meetings with members of the sales team.
- Working on account management plans with the sales account managers.
- Identifying key areas for improvement in the sales process.
- Spotting market opportunities for new customers.
- Attending monthly meetings with other senior members of the business.
- All aspects of recruitment and selection for the sales department.
- Attending industry events and conferences to generate new business leads.
- Acting as a spokesperson for the organization at sales events and conferences.
- Networking with other directors in order to generate new business for the company.
- Monthly reporting on sales performance against budget and reporting on variances

Abodos (LiV Resorts)

Owner Sercives Manager – March, 2019 till July, 2019

Manage incoming booking enquirers from owner service team regarding availability, tentative or firm bookings
Process booking confirmation and cancellations in our reservation system and update to bookers.
Communicate with all bookers within min. 24 hrs response time in professional business language Collect all needed guests/passengers data pro-actively from bookers and ensure correct data is managed and processes with minimize error on system and email communication
Prepare passengers/guests manifest for operations
Support on any last minute booking changes by pro-actively manage the reservation and take initiative to offer best solution for guests/booker
Liaise and inform operation and suppliers for bookings of extra services
Forward any kind of issues/problems or complaints received from booker (reseller or consumer) to supervisor for further processing
Handle 24hrs reservation hotline on assignment periodically.

From March, 2018 till Feb 2019 : do own business

Le Anh Thu Co., Ltd : March, 2017 – March, 2018 - Branch Head of Sales

- Responsible for the development and performance of all Sales & Marketing activities

in assigned market (Ho Chi Minh City)

Responsible for the day-to-day operational aspects at the Branch office(s) under administration.
Staffing and leading sales team(s) and provide leadership towards the achievement of

maximum profitability and growth in line with company vision and values.

Establishing plans and strategies to expand the customer base in the assigned area

and undertake Sales and Product Training Class designed for Senior Sales Rep. and

Sales Rep. in Branch and at other Branches when required.

Achieve personal sales target and team(s)'s sales target.

Cty TNHH Khu Du lịch Vịnh Thiên Đường (Alma) : April, 2016 – Feb, 2017 - Ho Chi Minh

Sales Manager

- develop and lead the sales team of 7 to 10 sales force to achieve the Sales targets 

- Providing strong leadership and motivation to the team members
- Monitoring and supervising the Sales production & activities
- Coordinating with Marketing Department to build high quality potential customer base
- Training sales force as daily task
- Involving in sales process including negotiating, decision making missions 
- Practicing Company rules, ethics and personnel management to direct staffs 
- Direct report to Director of Sales 

A & Em Hotels Group; June, 2013 – June 2015 – Ho Chi Minh
Hotel Manager
- Assist, manage all Depts in Hotel, complete duty under assigning of Direction Board
- In chare mainly branches 44 Phan Boi Chau & 132 Ly Tu Trong, support 2 others branches 179 Ly Tu Trong & 39-41 Thu Khoa Huan
- Training & support staff all Depts
- Help to book reservation and arrange other services requirements for tourism companies
- Take care and handle problem inside clients

Chic and Stylish Hotel collection (Thailand Group); Dec 2011 – May, 2013 - HCM City
Coordinator – Yield Team
- Assist, manage, complete duty under assigning of Yield Team Leader
- Key-in booking for properties
- Do daily & yearly report for properties
- Handle properties on OTAs (Online Travel Agent) – Booking Engine, Agoda, Expedia, Booking.com, Hotel Travel, Web Sawadee, Asiarooms, Wotif, Latestays, Orbitz, Asia Travel, Mono Travel, HRS, Travelocity, Hotelbeds...
- Check yield report for properties – 2 times/day
- Close allotments for properties as yield report
- Do issue contract for properties
- Load BAR rate for properties
- Do promotion for properties
- Do monthly commission & Invoices report for properties
- Check loading rate & promotion for properties
- Check invalid c/c details for properties
- Do review report for properties
- Check parity rates for properties
- Yield rate for properties

Hotel Collection Indochine (Europe Group); Jan 2011 – Aug 2011 Ho Chi Minh City
Assitant to Reservation Manager 
- Assist, manage, complete duty under assigning of Director of Sales & Reservation Manager.
- Develop & handle OTAs (Online Travel Agent)
- Book reservation and arrange other services requirements for tourism companies
- Develop & help reservation team
- Take care and handle problem from clients
- In charge Ana Mandara Ninh Binh Resort

Desjoyaux Piscine; Feb 2009 – Dec 2010, Ho Chi Minh City
Customer Service Department – Admin & Secretary
- Assist, manage, complete duty under assigning of Director.
- Make appointment for Sales Dept & arrange other services requirements for clients
- Develop & keep communicate with clients. Take care all clients using Desjoyaux’s product
- Take care and handle problem from clients

Swiss Village Resort; April 2005 – Oct 2008, Mui Ne, Phan Thiet
Sales & Reservation Executive – Customer care Manager – Director Assistant & Secretary
- Assist, manage all Depts in Resort, complete duty under assigning of Director.
- Help to book reservation and arrange other services requirements for tourism companies
- Develop and implement tour packages
- Take care and handle problem inside clients
- Collect reports from all Depts then summary to Director
I started at Swiss Village Resort as a Reservation Agent. With a good command of the English language, I was promoted as an Assistant & Secretary Director within 3 weeks. After proving my communication skill and a keen sense of customer services, I was appointed to the acting F&B Manager position for one year. With proven record of good management skills, I am holding the Customer Care Manager position. With my flexibility and knowledge of the industry, I am often representative the company to attend many official meetings and functions.
Achievement: With my own effort as well as the team of Sales & Marketing, the rate of guests increased 150% and revenue of the company has increased around 7% each year. Also, the resort has gained the confidence of many tourism agencies by the show of visible advanced bookings, allotment and quantity of guests.

Bamboo Village Resort, Mui Ne, Phan Thiet; 2003 – 2005
Receptionist, reservation in charge
- Doing room reservation and other services requirements of tourism companies
- “Selling room” via phone, email; implement packages or direct.
- Complete tasks under assigning of FO Manager
- Take care and handle problem inside clients

An Binh Travel, HCMC; 2002 - 2003
Manager
- Manage, arrange tours and tour guide suitable to clients’ requests.

Khoi Viet Hospitality School, HCMC; 1999 - 2002
Superintendent
- Receive – Manage student files – keep them as archives
- Do consultancy course programs on phone or direct
- Complete tasks under assigning of The Principal
- With students during period of probation as a superintendent

Corporation Comprehensive Check-up​​ ​ - A short course – 2007– Business Edge
Good care and Communication culture ​ - A short course – 2007– Business Edge
Service Marketing ​​​​ ​ - A short course – 2007– Business Edge
Job design​​​​​​ - A short course – 2007– Business Edge
C Certificate​​​​​​ - English Course – 2000​
Tourism Certificate 1999 – 2001 ​​​ - Khoi Viet Hospitality School , HCMC