Pham Thanh Thuy Truc

CUSTOMER SERVICE / SALES & MARKETING / PR / EVENT / EDITOR

Ngày sinh: 19/02/1993
Giới tính: Nữ
Tình trạng hôn nhân: Độc thân
Địa chỉ: Phu Nhuan District, HCMC
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Thông tin cơ bản

Nơi làm việc: Hồ Chí Minh
Ngành nghề: Dịch vụ khách hàng, Du lịch, Hàng không, Khách sạn/Nhà hàng, Marketing/Quảng cáo, Tổ chức sự kiện/Quà tặng
Trình độ học vấn: Cử nhân
Ngày cập nhật: 29/01/2020
Kinh nghiệm: 3 năm
Hình thức làm việc: Toàn thời gian
Cấp bậc mong muốn: Nhân viên
Mức lương mong muốn: Thương lượng

Mục tiêu nghề nghiệp

I wish to find a permanent position with good salary and promising promotion opportunities. In return, I have the desire to devote myself to the company and the job. With my knowledge and appropriate skills, I wish to join your organization to contribute my capabilities for further development of the company.

My most recent full-time job as a sales & marketing executive at Vietnam Airlines Caterers has trained me how to think quickly on my feet, have a strong dedication to client service, maintain a calm attitude and a cold head when dealing with unexpected situations.

Being an English teacher and Academic Coordinator at the Super Youth Language School provides me the opportunity to effectively make use of my high English proficiency, demonstrate problem solving skills and negotiation in program counselling or dealing with international staff faculty, use service quality to build customer’s dependence and loyalty. 

As a freelance translator, copywriter and editor, I used to collaborate with the Western Australian International School System to create content for the school website, with Dai Truong Phat editorial team to develop academic materials for a mathematical project and with Zen Books to do translation for the book materials.

While at university, I was actively involved in extracurricular activities of the student union. Later on, the mandatory 3-month internship within the degree programme has strengthened my knowledge in public relations and advertising to different contexts.

After graduating from RMIT, I had a chance to meet and learn from Mr. Nhan Tuan Huy (Account Director at Tequila Event & Activation) and Mr. Dao Duy Thien Bao (Project & Event Manager - Legato Entertainment Group/Founder of 4E Freelancer Event Director Team), who are very well-experienced in the field of event management. The part-time positions at Let's Viet Channel and HTV7 Fashion & Stars Show has given me some eye-opening experiences with applications to real-life situations of event planning. 

  • Mong muốn tìm được chỗ làm ổn định lâu dài
  • Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
  • Mong muốn tìm được chỗ làm có mức lương tốt
  • Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

Kỹ năng bản thân

My name is Pham Thanh Thuy Truc, a graduate student with a major Professional Communication at RMIT International University Vietnam. I am highly proficient in spoken and written English language since I have lived in Canada for several years and acquired 3-year full time Bachelor's degree program taught 100% in English; also got 6.5 score in IELTS test. I use English everyday in a professional setting at work. I am a hard worker, enthusiastic, flexible, willing to learn from others, able to work in a team and independently. I am able to provide bilingual contents, think quickly on my feet, have a strong dedication to client service, maintain a calm attitude and a cold head when dealing with unexpected situations. I also have experiences with intercultural living and cultural diversity in the workplace. All of the above, I believe I can integrate into the dynamic environment of your company. I hope to have a direct interview with you so that I can express myself as well as my enthusiasm for the position.

  • Kỹ năng giao tiếp
  • Kỹ năng làm việc theo nhóm
  • Giải quyết vấn đề
  • Quản lý thời gian hiệu quả
  • Dễ dàng thích nghi với môi trường mới
  • Tư duy sáng tạo

Kinh nghiệm làm việc

WORK EXPERIENCE (FULL-TIME POSITION)

Vietnam Airlines Caterers LTD. (a subsidiary of Vietnam Airlines)                                         05 Nov 2018 — Now

Sales & Marketing Executive (Full-time)

Receiving, resolving and/or transmitting airline customer’s requests to the related departments

Organizing & planning working schedule for airline customers (meal presentation, meal tasting, audit, etc.)

Conducting menu pricing for airline customers

Organizing company tour for potential/new airline customers

Inputting & updating relevant data to the database software ‘Inflair’

Understanding the customer’s needs & wants to effectively communicate with them & solve the problem

Acknowledging, investigating & providing response to the customer’s complaint

Managing customers’ complaint log book

Ask for direct feedback from airline customers to provide positive experiences to customers and reflect on them to get an idea of improvement

Updating customer information & taking care of current airline customers

Creating content for internal publications and company website

Planning & organizing the customer appreciation party; editing MC script; writing B.O.M’s speech

 

Super Youth Language School                                                                                          May2017 — Apr2018

Academic Counselor & Class Manager (Full-time)

Recruiting new students, counselling, teaching, managing classes, administrative tasks, scheduling, interpreting

Monitoring the overall quality of international staff faculty Planning and operating school events

Other supporting tasks

 

WORK EXPERIENCE (PART-TIME POSITION)

DaiTruongPhat | WASS School | Zen Books                                                                       Apr2018 — Oct2018

Copy-writer & Editor (Part-time) 

Developing academic materials for a mathematical project

Creating content for internal publications and school website

Translating and editing book materials

 
Let’s Viet Channel - LASTA                                                                                                 Jun2016 — Sep2016

Event Executive (Part-time)

THE IRON BATTLEFIELD - Dau Truong Thep | Live broadcasting Boxing Championship

On-field operation, setting up venue, logistics, managing warehouse &other supporting tasks

 

HTV7                                                                                                                               May2016 — May2016

Event Executive (Part-time)

FASHION AND STARS - Thoi Trang & Nhan Vat | Fashion Show  Operation, backstage, reception, guest, logistics & other supporting tasks

 

Dien Quan Media & Entertainment                                                                                     Jun2015 — Sep2015

PR Executive (Intern)

Copywriting, providing bilingual PR contents, MC script, speeches, media monitoring & other supporting tasks

Học vấn bằng cấp

Bachelor in Professional Communication                                                                        Feb2012 — Dec2015

RMIT University

Professional Communication

 

Event Planning & Event Operation Courses                                                                      Mar2016 — Jun2016

Aim Academy (HCMC)

Marketing & Communications Hub For Training, Networking & Global Exposure

 

General Arts                                                                                                                       Aug2010 — Jan2012

DAWSON College (Quebec, Canada)

 

High school graduated with honors                                                                                   Aug2008 — Jun2010

KELLS Academy High School (Montreal, Canada)