Nguyễn Thị Nguyệt Nga

Tìm kiếm được công việc phù hợp với kinh nghiệm và mong muốn và mức lương phù hợp 

Có thể gắn bó lâu dài và có cơ hội thăng tiến 

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng lãnh đạo
• Dễ dàng thích nghi với môi trường mới
• Tư duy sáng tạo

Educational Planner (12/2017- 12/2019)

Maintaining positive & sustainable relationships with current ILA customers (parents & students) for re-enrolments.

Generating new relationships with potential customers (new enrolment)

Identifying opportunities for greater profits from current customers.

Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.

Being in charge of all activities related to their customers in ILA to ensure that they receive high quality services and values from ILA

Educational Consultant (09/2015- 11/2017)

 Introduce the company.

_ Clarify customers’ needs.

_ Give pre - consultations.

_ Get student’s information.

_ Arrange Placement Tests.

_ Deliver course consultations.

_ Handle customer complaints, customer requests.

_ Do the telesales.

Sep 2017- Nov 2017 

Leader Consultant

_ Lead projects and, as required, provide work direction for consultants.

_ Work with clients to understand their needs and identify opportunitiesfor value creation.

_ Develop business proposals and client presentations.

_ Develop strategy, plans, organisation and process design, andeffective deployment solutions to ensure achievement of agreedoutcomes for clients.

Educational Consultant (04/2015 - 07/2015)

_ Dealing with customers through all channels: through emails, telephone or face to face.
_ Telesales: Response to student’s enquiries, provide courseinformation to prospective students on the phone, face to face, email.
_ Produce and deliver re-enrolment registration booking form toindividual existing students in order to continuously increase the numberof new students studying at the Centre.
_ Placement Testing.
_ Coordinate student orientation for the new term including orderingphotocopied books, preparing class lists and allocating classrooms.
_ Prepare student progress form.
_ Prepare and update class attendance list for the courses. Maintainstudent records for these classes. Monitor attendance records andfollow up if absent for all classes.
_ Respond to student enquiries, follow up all complaints received.
_ Prepare and distribute payment reminder letter to individual studentsand receive their registration. Call parents of students fewer than 18 toreceive registration. Produce enrolment forms for student to submit tocashier. Follow the deadline of re-enrolment policy.
_ Coordinate to produce and distribute end-of- term assessment reportsand certificates.
_ Get Course Evaluation from students and make report to Managers.
_ Preparing for end a term including ordering graduation party, givingcertificates and reports to students.

Cao Đẳn Trường ĐH Công Nghệ Tp-HCM ( Hutech)