Phan Thi Cam Van

CAREER OBJECTIVES

To be facing new challenges in an international, creative environment and be part of a winning team where I can actively contribute my capabilities including knowledge in professional business administration management as well as excellent skills in leadership and teamwork.

- Critical Thinking

- Problem solving

- Time Management

- Communication

- Organization 

- Team work

...

KEY COMPETENCIES

In-depth understanding and excellent practicing in administration management, operation and project management and overall knowledge in budget, cost control, procurement and negotiating the contract, building SOPs...Was very successful in a pre-opening project as Business Administration Manager for international company in hospitality industry in Vietnam.

Integrity, high resposible and effective with good communication and problem solving skills. Strong team-working capability with high responsibility for the tasks assigned and readiness to train others in order to serve the team’s goals within constraints.

WORKING HISTORY

Dec 2018 – May 2019

Vinsmart Research and Manufacture JSC, Hanoi, Vietnam

Business Category: Research and Manufacturing of smartphone & smarthomes devices

Position: Admin Manager

Company size: 2500

Main tasks:

Administration Management:

Strategic Inputs: properly develop and manage department objective and plans in the line with the company’s strategic objectives. Plan and monitor budgets to ensure effectiveness and efficiency. Identify and apply ways to save cost.
Office and factory administration management: Well manage office support service including arrangement of transportation, purchases, property maintenance, insurance, communications, hospitality to visitors and housekeeping to make sure that office services are managed effectively and efficiently; effectively coordinate and schedule of vehicles, meeting rooms, equipment, and other assets; manage and maintain inventory of supplies, equipment and all other properties that belong to the company; properly insure and regularly maintain vehicles and office equipment for prolong use; fully comply the security procedures on asset safekeeping, ensure the office and factory are security and safety; and ensure that office and factory are always clean, tidy and presentable.
Logistic arrangements for employees and visitors’s trips are professional managed and their stay is comfortable; ensure that air tickets, accommodation bookings, transportation as required are made in accordance with visit plans/itinerary; arrangement visa, work permit, temporary residence card for employees and visitors...

Procurement management:

Supply chain management: follow the company’s strategy and action plan to make suitable plan for admin department, support effectively and efficiently for operation; procurement plans are developed and implemented with high quality and in a timely manner.
Strategic sourcing management: to find high quality suppliers with high quality of good and service and reasonable price for the company, fit with the company policies and requirements. Negotiate the terms and conditions of the contracts, and make plans for monthly order with suppliers to make sure the delivery on time and high quality of products; solve any issues related to procurement process; research market periodly to update the resonable price with suppliers...
Reporting: prepare to send weekly and monthly report in an accurately and timely manner which including the expense and saving reports.

June 2016- Nov 2017

Sai Gon Agriculture Investment JSC, HCMC, Vietnam

Business Category: Landscape Service

Position: HR cum Admin Manager

Company size: 20

Main tasks:

Human resource and admin management: build organization chart, company polices, standard of procedures and hiring schedule base on the company’s strategic objectives, arrange business trips for employees in the company including air ticket, accommodation and transportation; manage office support service such as cleaning, security, safety, purchases, property maintainance, hospitality to visitors... Plan budget for office services and control the cost.
Business management: work with project team to do business action plan, forecast budget and revenue; negotiate and finalize the economic contracts with clients and suppliers; building the good relationships with suppliers and clients; audit and monitor the implementation of all project to meet deadline, high quality of service, safety and save cost...

June 2015-June 2016:

Long Beach Pearl JCS, HCM Vietnam, HCMC, Vietnam

Business Category: Jewelry Retail Company

Position: Quality Control cum Customer Service Manager

Company size: 200

Main tasks:

Control the quality of service to ensure high quality service: Build standards of services for the company; supervise the service quality of all retail showrooms and shops, and staff's performance to make sure the nice working conditions and high performance of all staffs and bring the best service to our customers; finding out all problems and defects of products and work closely with all head departments to fix these issues and improve the retail shop's service; investigating all problems related to customer's issue and handling all the violations with company's police. Follow up with all HODs to make sure the problems are solved.
Customer service management: build the membership and promotion programs for customers, receive all feedback and complains from customers and solve any client’s problems to satify them. Build up customer service programs, manage and follow up the implementation.  
Other tasks: Work with IT team to build dataroom software system to maintain customer’s information;

Jan 2015-May 2015:

Vinpearl Resort Phu Quoc, Vietnam

Business Category: Hospitability

Position: Quality Control Service Manager

Company size: 3000

Main tasks:

Manage 5 member of internal audit team to keep high quality service of the resort: assign the job for quality control staffs and built the check list for frequently auditing for all departments; manage staffs to check whole resort area and staff's performance to make sure the nice working condition of our resort and high performance of all departments and bring the best service to our customers; find out all problems or any issue and work closely with all head departments to fix these issues and improve the resort's service; solve the problems related to staff’s performance, customer’s complain, any case doesn’t follow the company’s rules or SOPs; suggest or raise ideas to Board of Management to improve the quality of resort and working conditions for employees and save cost of operation
Improvement the quality of resort service: coordinate with HODs to find suitable ways to improve the performance of employees and quality of service; overview and edit the SOPs to be suitable with current operation; encourage employees to raise the ideas or suggestion to improve the quality and capacity of the resort.

May 2013-Nov 2014:

Ho Tram Project Company, Ba Ria - Vung Tau, Vietnam

Business Category: 5 star integrated resort including casino, hotel, golf course.

Position: Executive Assistant to GM then promote to be Business Administration Manager

Company size: 1,800

Main tasks:

Pre-Opening, Construction Phase

Project management: On behalf of GM to supervise the construction, including working with constructors, suppliers, board of management to meet deadline and standards and weekly report to GM; overview payment documents to send accounting to process; monitor the pre-opening budget and report monthly to GM;
Procurement management: Liaise and negotiate to get a reasonable price with vendors, overview and finalize the contract, follow up the delivery and payment; manage all the orders with reasonable quantity and report the pre-opening expense compare with the budget and save cost for the company.
Administration management: manage all office service such as housekeeping, security, purchases, maintanance, receptionist; mange all administration jobs like arrange business trip, visa, booking hotel for GM and guests... and other tasks.

Setup Phase for Full Operation

Human Resource - research and build manning guide, salary range and hiring strategy to meet Grand Opening deadline and save cost; planning budget of salary; Overview the company’s policies and standards, training documents for employees.
Set up for Operation: work with all HODs about budget for full operation, forecast annual revenue and P&L report; Setup financial and purchasing procedures and policies for golf course to make sure the operation smoothly after Grand Opening. Checking SOPs all of departments before applying; Work with all HODs to follow tasks to make sure everything in prepared and completed on time; work with department and vendors to complete the software company to set up for operation; support sales team to set up the price for our service, overview the contract with clients and work with finance team to set up on accouting system.
Set up administration and procurement: build procedures for administration and procurement including strategic inputs, office service and guest relations, supply chain and strategic sourcing management to make sure the office managed effectively and efficiently, the ad-hoc issues are timely and properly handled, the logistic arrangements for employees and GM’s trips are professional managed and comfortable.
Prepare for Grand opening: participate on doing plan for grand opening and follow up with related departments to complete the tasks on time and effectively; work with vendors and business partners to finalize the contracts for the event; control the budget and weekly report about the preparation to GM and BOD.

    Full Operation Phase

Operation management: Working with all Head of Departments to develop, implement and maintain company's policies and procedures and create a professional and fair working environment for all staffs where the employee can learn, work well and have fun; full comprehension of P&L reports, analyzing the business results and suggest new strategy for GM and control the cost; Developing and undertaking some training programs for staffs; weekly and montly report for GM and BOD about operation of the golf course including profit and lost report, suggest suitable ways to save cost and increase the revenue for the golf course.
Administration and procurement management: manage admin and procurement staffs to support for operation’s running smoothly and effectively, follow the company’s policies and standards, training for staffs; find the way to improve the quality of administration and procurement and save cost for the company, arrange business trips for employees...
Other tasks: Liaise with other local organizations to organize charity programs for the company including site’s visit, meeting related people to know what need to be helped, plan budget and report to BOD; monitor the charity program until it is completed.

Sep 2012 -April 2013:

NovaAds Telecommunication JSC, Hanoi Vietnam

Business Category:  Online marketing company

Position: Deputy Manager of SEM

Company size: 150

Main tasks:

Marketing management: study and develop new Google and Facebook ads to match with customer’s need such as Google banner ads, Facebook ads and Google plus ads then training for techical team how to set up ad campain.
Operation management: manage team of 15 technical staffs to set up the ad compaign for clients, solve any problems related to customer’s ads running smoothly and advice clients to improve the affective of ad campaign; making department report and doing analysis to achieve target; evaluating the performance of each staff; training for sale department about new service and how to advice clients.
Other tasks: make monthly report to Google and Facebook, weekly report to General Director.

Oct 2009-  Aug 2012:

Dong Duong Telecom JCS, Hanoi Vietnam

Business Category: Telecom

Position: Director Assistant

Company size: 20

Main tasks:

Marketing to support sales team: was in charge of website management including design and content, continuously update contents for the website; design and write content for company’s brochure.
Operation management: manage daily operation; participate on doing bidding documents; plan and monitor budget for each project, audit the implemetation of installing the inbuilding coverage system to make sure all projects are in high quality, safety, completed on time; monitor the maintenance plan of technical team; review all documents before submitting to director, overview all the economic contracts and negotiate the contract’s term and conditions with business partners... Ensure daily operation are managed effectively and efficiently; weekly report about company’s operation to Director.
Administration management: plan budget and monitor the expense of office operation; arrange transportation and commodation for Director and employees; well manage office support services including maintainance, housekeeng, security, .. to make sure the office is always clean, tidy and well managed.

April 2006-June 2007:

HOYA Glass Disk Vietnam, Hanoi, Vietnam

Business Category:  Manufacturing, Japanese company

Position: Quality Control Engineer

Company size: 2,000

Main tasks:

Control to ensure high quality of products: manage more than 60 workers and many machines and make sure QC operation running smoothly; writing and updating new SOPs and instruction of quality process and training for staffs to make sure all staffs understanding and doing well their job, ensure the measuring result is correct; report any problems related to quality of the products to production team to investigate the errors and make improvement;
Improvement QC process to increase the capaticities and working results: continuously audit the QC process to find the way to increase the capacity and quality of the products; evaluate the risks of the QC process and find methods to decrease them and maximinze the correction of machinery...           

EDUCATION

      2007-2009: Southern Taiwan University of Technology, Tainan Country Taiwan

                  Scholarship, Course: International Master of Business Administration

     2000-2005: Hanoi University of Technology, Hanoi Vietnam              

                 Formal Degree, Course: Organic and Petrochemical Engineering, K45