Lương Hoàng Nhi

Develop my necessary skills and become more confident to work in a dynamic and professional environment

Accumulate experience by applying the knowledge to practical work

Strive more to serve the overall development of the company and personal knowledge

Computer Science: Proficient in using Microsoft Word, Excel, PowerPoint

English: Good in communication, writing (equivalent to IELTS: 7.0) and willing to learn

Adobe Programs: Can use Adobe Photoshop CS6, Illustrator CS6 as a basic level

Teamwork: Pretty good in teamwork, be trusted in working

Obtain flexibility, organization skills, research, and analysis skills by making reports, strong ability to manage multiple tasks with confidence

Careful, good memory and detail-oriented

Selling handicraft goods, wood toys and accessories on Amazon:

- Sell, manage inventory fba/ fbm, fulfill orders, support/ instruct/ interact with buyers

- Price and competitor researching

- Run Amazon PPC campaign, discount, coupon, giveaway to increase sale

- Take care of product listings (title, description, key product features, image, search term)

- Find and interact with reviewers, increase reviews to increase ranking

Selling handicraft goods on Shopify:

- Sell, manage inventory, fulfill orders, support/ instruct/ interact with buyers

- Take care of product listings (title, description, image, search term)

- Research and test new apps to collect buyer’s info and increase sale (Happy Email - Automated Thank You Email, Privy - Free email popups with exit intent…)

- Send promotion or new product info to old clients and website visitors

Managing Facebook fanpage: Setup Facebook shop, run Facebook ads, setup Chatbot (ManyChat)
Managing Instagram: Run seasonal promotion, give away…
Testing/ using new apps, marketing tools, management tools (Zon.tools, Sellbrite, Buffer, Listing Mirror…)
Preparing packing list to ship goods to other countries (US, Hong Kong…)
Planning strategies to increase sale, introduce new products…
Managing and training interns
QC goods
Finding domestic and foreign vendors
Post daily content to social media platforms (Facebook, Twitter, Instagram, LinkedIn…) and reply inbox message
Finding clients in Facebook groups, Upwork, LinkedIn
Assisting the superior as request

Searching for potential customers, sending product introduction and detailed information to customers via mail, communicating with customers via phone, introducing products, taking care, receiving and responding to customer's complaints

Bachelor of Business (Commerce), RMIT University (Graduate with Distinction)

Minor stream: Entrepreneurship