Trương Ngọc Tính

- Short Term: Quicly become an expert at my position and a key person of the Team/company.

- Long Term: Be a higher Manager/ Director.

- Time & Project Management

- A friendly person who can work with everyone as a team or invidually.

- Be Creative, work smart

- A quick learner and never afraid of learning something new, even from the ground up

1) Operation Supervisor cum Project Manager (Swisspost Solutions)

 Nov 2017- present

I’ve been working as a Operation Supervisor cum Project Manager who takes responsibility for making sure that my project runs smoothly. I’m someone like the bridge between the Teams: Clients - Production Team - Qc Team - IT Team - Management Team - Board of Directors. 

Details: 
+ I’m the supervisor of the production Team and work closely with the Clients as well to receive new changes/updates, then I keep my team updated on the changes.
+ Train my Team and make sure that they don’t make any mistake in processing items and reach the SLA.
+ Monitor the system, assign works to the operators, manage the Team to work against the clock to reach the SLA. Arrange the workforce to work overtime when needed.
+ Work with QC Team to manage quality control activities according to the Clients’ standards.
+ Survey, analyze, update information and try to understand User’s Experience/Customer’s insights in order to: 
- Develop, launch and deploy the new features/tools.
- Improve the existing features/tools in order to ensure the suitability and enhance its attractiveness to the market.  
+ Work with IT Team to raise issues/bugs/errors related to the system as soon as possible to have the issues fixed.
+ Technical-related tasks:
-    Work with Jira to raise and feedback issues. 
-    Test new tools/features in UAT environment before launching in Production and give feedbacks as a user.
-    Contribute to building and creating UI/UX.
+ Work with “Continuous Improvement” Team to create ideas and make the working process easier to work, save cost and reduce time…
+ Keep my managers/Board of directors posted on the status of production.
+ Receive and provide the feedbacks and make relevant reports daily.
+ Maintain and implement the process/ideas/policies…
+ Coordinate and support for recruiting and training process.
+ Train, follow up with and evaluate the new employees.
+ Solve relevant tasks as requested.
…

2) Project Admin - Coordinator (KANTANA POST PRODUCTION)
Sep 2014 – Oct 2017

- Deal with clients who are local and international directors, agencies, production-houses...to get new projects and make the projects run smoothly until getting the projects done.

- Serve and deliver customer services. Provide clients with clear advice and recommendations for the projects. Get the feedbacks, gather requirements and solve the problems by the deadline.

- QC the projects and export the final version and get the products distributed.

- Make sure everything works well and matches perfectly.

- Save and back up the done projects for the future purposes.

…

3) (Freelancer) 

Book Translation Collaborator (Thanh Khang Ltd.co)

Beside that, I am also a book translator (this is my freelance job). These are some of the books that I edited & translated:

The Highly Instuitive People, Don't Worry - Be Grumpy, The Thin Green Line, Toxic Workplace, The Holistic Health & Wellness, Make Over Your Marketing , Interior Design For Wellness Spaces, Aroma theraphy For Weight Loss.....