Phạm Thị Huyền Trâm

To be the best I could

To improve day by day and reach the highest management level

To journey through various fields of work to challenge myself and cherish life

To work with integrity, responsibility and be an asset for organizations/companies

16 solid years of experience in sales, PR, marketing and office management.

·    Strong networking with governmental authorities & agencies and media. 

·    Quality customer service, communication, organizing and problem solving skills.

·    Expert in event management and proficient in working with sponsors.

·    Ability to multi-task under pressure, and both independently and in a team.

·    Fluent in English with TOEIC score: 955 (Listening 480, Reading 475)

·    Certiport Microsoft Office Specialist certificates in Word and Excel

PROFESSIONAL EXPERIENCE

As Residential Leasing and Foreign Community Support Manager (April 2017 until now)

Develop strategy, marketing and action plans.
Manage leasing and serviced apartments’ daily activities.
Organize promotional and cultural activities to promote Ecopark, green lifestyle and connect international community at Ecopark.
Develop partnerships and channels to explore potential customers.
Develop promotional materials such as standees, brochures and pamplets.
Draft letters, proposals and content for publications.
Customer service

As Ambassador Secretary - Embassy of the State of Kuwait (September 2007 until December 2012)

Manage day-to-day workload of official and private arrangements for H.E Ambassador including appointments, meetings, interviews, events, visits, travel, transportation, accommodation, medical services, residence and staff, etc.
Draft official notes, letters and H.E Ambassador's private correspondence.
Liaise with relevant government's offices and ministerial departments regarding all matters of two countries' relations.
Coordinate and make arrangements for visits of high level officials and H.E Ambassador's family and friends.
Coordinate and make arrangements for National Day Reception and other events.
Maintain office filing systems and records, have incoming and outgoing notes checked, distributed and sent properly.
Perform other administrative works.

As Research/ Marketing Officer - Embassy of Malaysia (August 2003 until July 2007)

Develop and implement strategy of Malaysia Tourism Promotion Board.
Organize events including press conferences, MICE, Products Launching Night, Tourism Festivals, FAM trips and other promotional activities.
Liaise with headquarter supervisors, state tourism authorities, stakeholders, universities, local media, relevant local authorities and partners.
Draft press releases, interviews and develop publications such as brochures, booklets...
Make arrangements for visits of headquarter officials.
Prepare presentations, proposals and reports.
Research / Information gathering
Plan and manage budget, programs, accounting and other administrative tasks.

As Public Relations Officer - Consultancy Vietnam International Tourism (September 2002 until July 2003)

Promote brand name “COVIT” which is known for Hanoi 3-D map, art-tourism books of famous places of Vietnam.
Research and assist publication works (writing, editing, designing and printing).

Others

As Spouse - Embassy of the Socialist Republic of Vietnam in Kiev, Ukraine (January 2013 until February 2016)

 Assist in planning and preparation for some functions/events; supervise logistic and setting arrangements; greet and mingle with guests.

Join activities of Kiev International Women's Club

 Accompany H.E Mrs Ambassador, and Ambassador's Spouse to events.

 Assist in activities for Embassy staff and families.

As Part-time Translator / Interpreter - Japan Productivity Center for Socio-Economic Development (February - June 2003)

Carry out translation and interpretation services

Press Assistant - ASEAN Ministerial Meeting AMM-34 and ASEAN Regional Forum ARF-8 (Jul 2001)

Vice Editor-in-Chief - Institute of International Relations’ magazine (2000- 2002)

EDUCATION

Bachelor of Arts - International Relations

Institute of International Relations (Diplomatic Academy of Vietnam) – 2002

Study MBA at Columbia Southern University in Vietnam in January 2019.

TOEIC 955/990 (Reading 475/495 – Listening 480/495)

Certiport Microsoft Office Specialist