Đỗ Thị Vi

With the development orientation as the connection between the customer and the company, I want to bring the best experience to customers and want bridge the gap between the requirements of customers with products and services of the company in oder to company's strategicgoals.

- High organisational skills and ability to manage a number of task at the same time.
- High pressure, team management, time management skills solving problem and negotiation skills. Ability to work in teamwork-individually. Ability to gatherinformation, analyze opinions, ability to deepen details, requirements of customers and related requirements.
- Good at MS Word, MS Excel, MS PowerPoint
- Good at English speaking and listening skill.
- The spirit of learning
 

FPT SOFTWARE ​​​​​     3/2019 – 7/2019 

BUSINESS ANALYST

SHINE WING AUSTRALIA and NORTH STAR PROJECT

- Understanding and analyzing of customer requirements,

- Writing, editing business specification documents, user requirements

- UAT with customers, support test and error detection, write test case (role as tester) on Dynamic AX2012 and Dynamic 365

QQV Company Limited​​​​   ​​ 8/2018 – 12/2018

IMPORT-EXPORT STAFF (INTERNSHIP)

- Use VNACSS software to declare customs and clear goods.

- Prepare documents (Invoices, P/L, A/N, Customs declarations) import consignments and towards documents (Invoices, Booking confirmation, Customs declaration) for export shipments.

- Checking and following up on payment to forwarder company.

- Contact forwarders to check delivery and negotiation status.

- Solve issue with Customs or Forwarding.

​   TOPICA GROUP                                       ​03/2015 - 07/2018

ADMINISTRATIVE OFFICER LEADER-ASSISTANCE DIRECTOR

- Maintain and develop relationships with existingcustomers, care customer, upgrade the satisfaction of customers with products and services are using.
- Lead and training new employee in my team about the system and process of product for effective service, assign to job to the center member.
- Prepare time sheets and other required documentation for staff.
- Daily KPI reports to higher manager
- Building and Developing operating procedure, reports, monthly sales reports and commission reports
- Suggestion advices to upgrade quality service of Customer team
- Update database of customer in the TOPICA system
- Serves as principal source of information to staff on policies, procedures, programs, and office activities.
- Support Sale department recuitment such as scan CV, call the candidate, set up interview time and places
- Assist in organizing exam
- Establishes, selects, implements, and coordinates office procedures and systems

   OCB​09/2013 - 05/2014

BUSINESS DEVELOPMENT

- Introduce and adivse OCB's consumer finance services 

- Guide to complete the dossier, care, inquiries tocustomers

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Make weekly reports and other tasks as assigned by the direct manager

University of Economics Ho Chi Minh City

MAJOR: FINANCE GPA: 7.75/10

Ton Duc Thang University

MAJOR: FINANCE and BANKING-GPA: 7.1/10