Hang Tran Viet

I am a consistent, hard-working, highly motivated person. I enjoy working with the public and hospitality. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment.

Customer Service

HR Recruiter

Admin

Interpreter/Translator

Receptionist

Business Analyst

VIET ART ADVERTISING COMPANY

June 2010 - March 2011

MC, PG (freelancer)
- Prepare scripts in advanced for some specific events as supplier requested.
- Persuades customers to use sales promotional advertising items of wholesale commodity distributor
- Delivers promotion items, for example posters, glasses, napkins, and samples of product, and arranges display of items in customer’s establishment. 
- May also take sales order from customer.
- Direct guests everything they should do before starting an events.
- Keep the appearance always good looking and pretty as much as possible.
- Greeting the guest when they come to event.Support team-mates when needed.
 

INTERCONTINENTAL DANANG SUN PENINSULA RESORT
October 2012 - March 2013

Hostess
- Create 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding great expectations.
-Making some small talks with guests when they are waiting for buggy coming back to their room or taxi or something like that.
-Warmly welcome guest to Heritage Village Area and serve them coffee/tea and cold/warm towel.

BANG PHAT ADVERTISING COMPANY
9 months

Passive Selling Team
-Performed product, showed and persuade consumers to try it out before selling product.
- Completed daily report about the selling, feedback we have got from consumers.
- Reported to managers for all any changes or revolutions of opponents.
- Maintained client relationships.

CCC ADVERTISING COMPANY
February 2014 - September 2015

Brand Ambassador
- Performed product and showed it to consumers. 
- Completed daily report about the selling, the feedback we had got from consumers.
- Reported to managers for all any changes or revolutions of opponents.
- Communicate with consumers make sure they all feel warm and easy to change to our product. 
- Maintained client relationships

MELIA DANANG RESORT
May 2015 - Dec 2016

Guest Service Agent
- Provide courteous and professional service to guests who are checking into or out of the facility and to offer assistance to guests as needed during their stay. 
- Answer telephone calls from guests seeking to make or cancel hotel reservations. 
- They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information 
- Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. 
- Deal with irate guests and find ways to resolve issues to the guest's satisfaction 
- Assist guests with ground transportation, restaurant or entertainment reservations, and provide other information about the locality

FURAMA VILLAS
Jan 2017 - Sep 2018

Butler Executive (Guest Experience Agent)
-Welcome guests during check-in and giving a found farewell to guest while checkout.  
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Providing excellent customer service as per hotel standards.
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Ability to understand and carry out oral and written instructions and request clarification when needed. 
- Collect Guest feedback during guest departure along with his likes and dislikes

Software Development Centre - The University of Da Nang
Nov 2018 - Present

R&D Quality Assurance Tester/ Admin
- Proceed testing procedure after any project released from Developer.
- Make sure the last products come to the market will definitely be a completed one. 
- Admin/ Represented for RD Department on any occasions. 
- Meeting foreigner clients with Head of Department in some occasions as an interpreter.
- Take responsible for some projects that may concerned to Education Department as Director handled. 
- Interpreter/Translator of documents/ paperwork/ emailing, etc...
 

Duy Tan University

The Degree of Associate

Degree classification: Magna Cum Laude (Very Good)

GPA: 3.4/4